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Cross Technology Managed Services Engineer (L1)

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NTT DATA

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Location:
China , Beijing

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join NTT DATA as a Cross Technology Managed Services Engineer (L1) and be the first point of contact for clients, ensuring their IT infrastructure remains operational. This entry-level role requires a bachelor's degree in IT or Computing and experience in troubleshooting and support. You will monitor client systems, resolve incidents, and contribute to disaster recovery efforts. Proficiency in ITIL processes and ITSM tools is essential. If you have a client-centric approach and a passion for technology, apply today!

Job Responsibility:

  • Be the first point of contact for clients
  • Monitor client infrastructure and solutions
  • Identify problems and errors
  • Resolve technical incidents and problems
  • Provide telephonic, ITSM ticket or chat support
  • Perform maintenance activities such as patching and configuration changes
  • Update existing knowledge articles or create new ones
  • Seek opportunities for work optimization
  • Support project work
  • Contribute to disaster recovery functions and tests
  • Ensure service continuity through careful shift handovers
  • Report and escalate incidents when necessary
  • Provide a positive client experience

Requirements:

  • Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques
  • A positive outlook at work
  • Willingness to work hard and put in longer hours when necessary
  • A bachelor's degree or equivalent qualification in IT or Computing

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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