Cross Technology Managed Services Engineer (L1) Job at NTT DATA (Beijing)

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined SOPs
Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting

Job Responsibility

Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to clients
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, or Collaboration)
Update existing knowledge articles or create new ones
Seek opportunities for work optimization
Support project work as needed
Contribute to disaster recovery functions and tests
Ensure seamless shift changes with careful handovers
Report and escalate incidents when necessary

Fulltime

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents assigned to you, pinpointing the root causes
Provide telephonic, ITSM ticket or chat support to clients
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones

Fulltime

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined SOPs
Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors
Dive deep into first-line incidents assigned to you, pinpointing root causes
Provide telephonic, ITSM ticket or chat support to clients
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones

Fulltime

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting
A positive outlook at work, even in pressurized environments

Job Responsibility

First point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization and support project work as needed
Contribute to disaster recovery functions and tests
Ensure service continuity through careful shift handovers

Fulltime

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

South Africa , Durban

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
CCNA or relevant level 1 Network Security
Microsoft Certified, Azure Administrator Associate
VMware certified Professional: DATA Centre Virtualization
Google Cloud Platform (gcp)
A+ and N+ advantageous
End User Computing experience
2-3 years experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
Own Reliable Vehicle is a must for this role.

Job Responsibility

Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Provides telephonic or chat support to clients when required
Schedules maintenance activity windows for patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Updates existing knowledge articles or create new ones

Fulltime

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

United States of America , New Jersey

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting
A positive outlook at work, even in pressurized environments

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization and support project work as needed
Contribute to disaster recovery functions and tests
Ensure careful handovers for shift changes

What we offer

Remote working environment with opportunities for growth

Fulltime

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting
A positive outlook at work, even in pressurized environments

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to clients
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization and support project work as needed
Contribute to disaster recovery functions and tests

Fulltime

Cross Technology Managed Services Engineer (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined SOPs
Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting

Job Responsibility

Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization
Support project work as needed
Contribute to disaster recovery functions and tests
Ensure service continuity through careful handovers
Report and escalate incidents when necessary

Fulltime

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