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Conversion optimisation is the key to delivering our ambitious growth targets and sits at the heart of everything we do on-site and in-app to acquire new customers. It affects both the volume of users we can acquire as well as our ability to keep customers for longer, and thus is essential for our future success. The CRO Manager supports subscription acquisition initiatives by thoroughly understanding our audiences, identifying quality segments and spotting opportunities to move faster. Working collaboratively with multiple teams to ensure consistency and delivery, they live and breathe data, identify conversion improvement opportunities and run end-to-end testing programmes to generate solid learnings. They are curious by nature and are motivated by digging into the detail to identify hidden opportunities. They can interpret findings simply and concisely, and can pivot quickly in a fast moving working environment.
Job Responsibility:
Assess daily conversion performance, identifying and troubleshooting causes of variances and spotting opportunities
Analyse web and app engagement insights and surface opportunities to drive growth by thoroughly understanding customer behaviour
Set up, run and assess the performance of on-site tests across all the acquisition journeys
Be the expert and manage the acquisition content management systems
Implement and run periodic campaigns to deliver volume and revenue goals
Be the “glue” between internal teams to ensure that subscription conversion initiatives are implemented on time and to a high degree of accuracy, and thoroughly tested post-launch
Support the delivery of daily, weekly and monthly conversion reporting by audience segment, journey and touchpoint
Specify the tracking requirements for tests by working closely with the Optimisation team, monitoring impacts during and sharing results post-test with observations and actionable recommendations
Be the Conversion team's go-to person for data insights and the expert in using reporting tools
Work hand-in-hand with the Insights and Product teams to define effective tracking solutions for tests and current conversion blind spots
Requirements:
High level of data literacy and demonstrable analysis skills
Strong stakeholder management skills
Experience of using website traffic and app engagement reporting systems such as Google, Adobe, along with native platform tools
Excellent communicator, both written and verbal
Highly proficient in using Microsoft Excel & Google Suite Products