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The Office Service Support provides administrative and clerical support to department or unit. This position is responsible for scheduling, registration, pre-registration and maintaining accurate non-clinical patient information. Perform general receptionist duties.
Job Responsibility:
Greets visitors and checks in patients with accurate demographic and insurance information
Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company
Obtains insurance verification by e-verify or phone
Obtains necessary signatures for consent for services and mandatory Medicare documents
Encourages and assists patients in registration of patient portal
Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information
Places patient appointment reminder calls
Obtains appropriate co-pays and account payments
responsible for cash drawer
Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics
Monitors the queues including performing the referral process through Epic and incoming faxes
When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance
Requirements:
High school diploma (or equivalent certificate from an accredited program) or higher
OR, one (1) or more years of job-related experience
Cheyenne Cardiology, Nephrology Clinic, Podiatry, and Vascular and CT Clinic Only: Valid USA driver’s license
Must have clean driving record that follows Cheyenne Regional Medical Center’s driving guidelines
Nice to have:
High school diploma (or equivalent certification from an accredited program) or higher degree