This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are on the lookout for a CRM Tech Manager to join the Marketing Retention team on our journey to always deliver amazing experiences. We build the world’s largest on-demand delivery platform, and our team is the engine that powers its global engagement. As part of the Central Customer Engagement Tech team, we bridge the gap between complex engineering and high-impact marketing. We seek a dynamic, innovative CRM Tech Manager with a robust technical background and a passion for operational excellence. This role positions you at the forefront of industry-leading CRM technology, where you won't just use tools, you will design the systems that power them. Our focus is on building scalable, automated infrastructures and seamless data integrations that enable personalized, real-time customer experiences across the globe. If you have a knack for solving technical puzzles and a vision for the future of marketing automation, you’ll fit right in.
Job Responsibility:
CRM Platform Implementation & Maintenance: Customizing, configuring and maintaining our main CRM platform (Braze) + supporting access management
Data integration and APIs: Managing and designing the integrations with Braze and other external tools (inbound or outbound)
Mobile SDKs integration support: Support our mobile dev teams globally to integrate the SDKs properly with the mobile clients by providing the best practices and best methods to use for different use cases
Technical problem solving: Troubleshooting skills to solve technical issues with different technical teams
Cross functional collaboration: Wellness to work with Product, Engineering, Analytics, Marketing
Holistic understanding of the business goal: To drive any technical initiative towards this goal
Requirements:
Proven experience for 2-3 years in managing CRM platforms (Braze, Salesforce, Marketing Cloud, Dynamics 365, HubSpot) (Preferably Braze)
Proven knowledge about APIs integrations and endpoints
Liquid or templating language experience - coding languages would be a plus!
Proven experience in solution architecture and end-to-end implementation
Strong business acumen with excellent communication and stakeholder management skills
Demonstrated expertise in project management and delivery execution
What we offer:
Hybrid working model
27 days holiday with an extra day on 2nd and 3rd year of service