CrawlJobs Logo

CRM Support Engineer

vodafone.com Logo

Vodafone

Location Icon

Location:
Greece , Athens

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility:

  • Manage and initiate continuous operation improvements to verify and improve operational effectiveness of CRM services
  • Administrate, configure and monitor CRM applications, ensuring system’s integrity
  • Act as second level support, processing incoming incidents, problems and requests through Service Desk ensuring alignment with business users
  • Perform health and quality checks to verify operational excellence
  • Collaborate with vendors and CRM delivery teams in the development and deployment of new functionalities
  • Ensure operations related activities are performed in compliance with company processes and regulations

Requirements:

  • At least 3 years of professional experience in a relevant role
  • Bachelor’s Degree in Computer Science or Engineering. Master’s Degree will be considered an asset.
  • Strong experience with Siebel CRM and Oracle SQL (relevant certifications for Siebel CRM will be considered a plus)
  • Capable to understand the technical aspect of complex systems with strong analytical and problem-solving skills
  • Experience with cloud platforms (e.g. Azure, AWS)
  • Good understanding of live monitoring tools (eg Splunk, Dynatrace)
  • ITIL Certification is preferred
  • Ability to influence, mentor, and collaborate with agile development teams
  • Self – motivated with strong time-management skills and the ability to juggle multiple balls
  • Excellent written and verbal communications skills in Greek & English, with both technical and business audiences

Nice to have:

  • Master’s Degree
  • Siebel CRM certifications
  • ITIL Certification
What we offer:
  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone Day: one day each quarter dedicated to your personal development
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Vodafone - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for CRM Support Engineer

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...
Location
Location
Ireland , Dublin
Salary
Salary:
55000.00 - 65000.00 EUR / Year
syntechrecruitment.co.uk Logo
SYNTECH RECRUITMENT LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
  • Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
  • Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
  • Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
  • Logical troubleshooting approach and strong problem-solving capability
  • Experience using CRM or service management systems
  • Ability to work independently while managing multiple technical cases
  • Professional proficiency in English
  • Full right to work permanently in Ireland
Job Responsibility
Job Responsibility
  • Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
  • Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
  • Provide technical guidance to customers, field service engineers, and internal teams
  • Escalate complex cases to senior HVAC engineers or product specialists when necessary
  • Log and manage all technical cases, warranty queries, and service activity within the CRM system
  • Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
  • Support the commissioning and configuration process by providing remote engineering advice
  • Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy
What we offer
What we offer
  • Annual performance-based bonus
  • 21 days annual leave + Irish bank holidays
  • Company pension scheme
  • Life assurance & critical illness cover
  • Employee wellbeing and support programmes
  • Ongoing training, upskilling, and development support
  • Fulltime
Read More
Arrow Right

Junior CRM Engineer

As a Junior CRM Engineer you will be part of the project team involved in the im...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
awin.com Logo
Awin Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 years+ hands-on experience working with Salesforce
  • Proficient in Apex, LWCs and Flow Builder
  • Familiarity with Salesforce APIs and integration patterns
  • Experience working in Agile/Scrum environments
  • Highly customer and service oriented
  • Ability to carry on tasks in autonomy and feedback on progress in a timely manner
  • Excellent communication skills in English
Job Responsibility
Job Responsibility
  • Participate to the CRM team sprints to implement features supporting the defined roadmap
  • Work closely with CRM Business Analyst and/or CRM Architects to understand requirements and deliver best of class solutions
  • Implement scalable solutions in Apex, LWCs, SOQL, integrations (REST, Platform Events) and configuration (Flow Builder, Validation Rules, Lightning App Builder, etc.)
  • Participate in the creation of technical designs with best practises in mind
  • Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons
  • Ensure long term success by creating and maintaining technical documentation
  • Responsible for the day-to-day user management, maintenance and continuous roll out of Salesforce features
What we offer
What we offer
  • Flexi-Week and Work-Life Balance: flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance
  • variety of different paid special leaves
  • Remote Working Allowance: monthly allowance to cover part of your running costs
  • support in setting up your remote workspace appropriately
  • Flexi-Office: international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Meal Vouchers: supported with a certain net sum to spend it on a variety of lunches
  • Health & Wellbeing: insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member
  • Remote Working Furniture Package: after 3 months of employment, eligible for a furniture package to set up a proper workplace at your remote working location
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program
Read More
Arrow Right

Junior CRM Engineer

As a Junior CRM Engineer you will be part of the project team involved in the im...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
awin.com Logo
Awin Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 years+ hands-on experience working with Salesforce
  • Proficient in Apex, LWCs and Flow Builder
  • Familiarity with Salesforce APIs and integration patterns
  • Experience working in Agile/Scrum environments
  • Highly customer and service oriented
  • Ability to carry on tasks in autonomy and feedback on progress in a timely manner
  • Excellent communication skills in English
Job Responsibility
Job Responsibility
  • Participate to the CRM team sprints to implement features supporting the defined roadmap
  • Work closely with CRM Business Analyst and/or CRM Architects to understand requirements and deliver best of class solutions
  • Implement scalable solutions in Apex, LWCs, SOQL, integrations (REST, Platform Events) and configuration (Flow Builder, Validation Rules, Lightning App Builder, etc.)
  • Participate in the creation of technical designs with best practises in mind
  • Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons
  • Ensure long term success by creating and maintaining technical documentation
  • Responsible for the day-to-day user management, maintenance and continuous roll out of Salesforce features
What we offer
What we offer
  • Flexi-Week and Work-Life Balance: flexible four-day Flexi-Week at full pay with no reduction to annual holiday allowance
  • variety of different paid special leaves
  • Remote Working Allowance: monthly allowance to cover part of running costs
  • support in setting up remote workspace appropriately
  • Flexi-Office: international culture and flexibility through Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Meal Vouchers: supported with a certain net sum to spend on a variety of lunches
  • Health & Wellbeing: insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member
  • Remote Working Furniture Package: after 3 months of employment, eligible for a furniture package to set up a proper workplace at remote working location
  • Appreciation: peer-to-peer program to thank and reward colleagues by sending them a voucher
Read More
Arrow Right

Junior CRM Engineer

As a Junior CRM Engineer you will be part of the project team involved in the im...
Location
Location
Salary
Salary:
Not provided
awin.com Logo
Awin Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 years+ hands-on experience working with Salesforce
  • Proficient in Apex, LWCs and Flow Builder
  • Familiarity with Salesforce APIs and integration patterns
  • Experience working in Agile/Scrum environments
  • Excellent communication skills in English
Job Responsibility
Job Responsibility
  • Participate to the CRM team sprints to implement features supporting the defined roadmap
  • Work closely with CRM Business Analyst and/or CRM Architects to understand requirements and deliver best of class solutions
  • Implement scalable solutions in Apex, LWCs, SOQL, integrations (REST, Platform Events) and configuration (Flow Builder, Validation Rules, Lightning App Builder, etc.)
  • Participate in the creation of technical designs with best practises in mind
  • Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons
  • Ensure long term success by creating and maintaining technical documentation
  • Day-to-day user management, maintenance and continuous roll out of Salesforce features
What we offer
What we offer
  • Flexi-Week and Work-Life Balance: flexible four-day Flexi-Week at full pay with no reduction to annual holiday allowance
  • variety of different paid special leaves
  • Remote Working Allowance: monthly allowance to cover part of running costs
  • support in setting up remote workspace
  • Flexi-Office: international culture and flexibility through Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Meal Vouchers: supported with a certain net sum to spend on a variety of lunches
  • Health & Wellbeing: insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member
  • Remote Working Furniture Package: after 3 months of employment, eligible for a furniture package to set up a proper workplace at remote working location
  • Appreciation: peer-to-peer program to thank and reward colleagues by sending them a voucher
Read More
Arrow Right

Sales Support Administrator

Office Angels is actively hiring for a Sales Support Administrator. Responsibili...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
26000.00 - 28000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Create and manage sales opportunities in support of Key Account Managers (KAMs)
  • Prepare and send quotations to clients promptly and accurately
  • Generate programming and engineer request tickets where required
  • Liaise with the procurement team to adjust and confirm order details
  • Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings
  • Assist with follow-ups and inquiry tickets for key account clients
  • Arrange collections and deliveries as required
  • Coordinate with the service team to ensure consistent and timely fulfilment of client requests
  • Update projected close dates and maintain accurate CRM records
  • Act as the first point of contact for general queries relating to key account clients
Job Responsibility
Job Responsibility
  • Create and manage sales opportunities in support of Key Account Managers (KAMs)
  • Prepare and send quotations to clients promptly and accurately
  • Generate programming and engineer request tickets where required
  • Liaise with the procurement team to adjust and confirm order details
  • Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings
  • Assist with follow-ups and inquiry tickets for key account clients
  • Arrange collections and deliveries as required
  • Coordinate with the service team to ensure consistent and timely fulfilment of client requests
  • Update projected close dates and maintain accurate CRM records
  • Act as the first point of contact for general queries relating to key account clients
  • Fulltime
Read More
Arrow Right

Service Engineer

We are looking for a Service Engineer to join our team in Madrid! Your main miss...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://selectra.info Logo
Selectra
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Has a real appetite for IT and new technologies
  • Is proactive, anticipating user needs and proposing process improvements
  • Is autonomous and flexible
  • Has an analytical mind
  • Can easily adapt to changes
  • Is enthusiastic and has a positive attitude
  • Fluent in French (written and spoken) and English, Spanish is a plus
  • Know what Selenium is
  • Be comfortable with at least one programming language
  • Follow the AI news: you already know what a MCP server is.
Job Responsibility
Job Responsibility
  • Automate routine and repetitive IT support tasks to increase efficiency and free resources
  • Continuously improve IT support processes by identifying recurring issues and implementing practical solutions
  • Take care of the technical side of new projects with the Operations department
  • Collaborate with the team to develop and deploy automation solutions
  • Analyze repetitive tickets and think about possible root solutions
  • Propose and implement modifications to reduce the number of tickets received monthly
  • Ensure all the technical tools and solutions provided to the Operational Projects are optimal
  • Conduct A/B test to improve existing processes while testing new technologies
  • Call-on duty one weekend per month
  • Customer configuration requests
What we offer
What we offer
  • Discounted fitness subscription thanks to our partnership with Wellhub
  • Fresh fruit delivery every week to the office
  • Mobility support: we assist you in your relocation if you change city or country
  • Free language classes to better communicate with your international colleagues
  • A company with a start-up spirit: dynamism and responsiveness are at the heart of our DNA, and we have a friendly working atmosphere
  • A truly international company: we have over 30 nationalities and ensure that you can talk to everyone by offering free language courses
  • You will be trained, supported, and empowered from the moment you arrive
  • Health and wellbeing support.
  • Fulltime
Read More
Arrow Right

Service Engineer

As a Service Engineer, you'll be joining the CORE team in one of our offices in ...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://selectra.info Logo
Selectra
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Has a real appetite for IT and new technologies
  • Is proactive, anticipating user needs and proposing process improvements
  • Is autonomous and flexible
  • Has an analytical mind
  • Can easily adapt to changes
  • Is enthusiastic and has a positive attitude
  • Fluent in French (written and spoken) and English, Spanish is a plus
  • Professional experience is not necessarily required, but we are looking for a high level of self- demanding profile with a thirst for learning
  • Know what Selenium is
  • Be comfortable with at least one programming language
Job Responsibility
Job Responsibility
  • Automate and streamline the technical processes
  • Automate routine and repetitive IT support tasks to increase efficiency and free resources
  • Continuously improve IT support processes by identifying recurring issues and implementing practical solutions
  • Take care of the technical side of new projects with the Operations department
What we offer
What we offer
  • Discounted fitness subscription thanks to our partnership with Wellhub
  • Fresh fruit delivery every week to the office
  • Mobility support: we assist you in your relocation if you change city or country
  • Free language classes to better communicate with your international colleagues
  • Fulltime
Read More
Arrow Right

Senior Salesforce Platform Engineer

The Platform Engineer performs a critical role delivering the core capabilities ...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
myticas.com Logo
Myticas Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have experience in Salesforce security Model
  • Must have experience in Salesforce Integration patterns
  • Must have experience in Salesforce Flow optimization
  • Must have experience with the overall Salesforce platform and delivering Salesforce solutions from design to production
  • Experience in Data Cloud is preferred
  • Experience in the CRM, Customer Support, Sales and Marketing domain
  • Experience with the overall Salesforce platform and working knowledge of Salesforce integration approaches
  • Experience delivering Salesforce solutions from design to production
  • Experience integrating Salesforce with 3rd party solutions
  • Experience engineering solutions across a heterogenous datacenter, cloud, and SaaS environments
Job Responsibility
Job Responsibility
  • Drive design, engineering, implementation, and configuration of platform services to support overall enterprise patterns, and reinforcing best practices
  • Develop patterns for common platform needs (e.g. logging, monitoring, alerting, backup, encryption, tooling, etc) across all layers of the platform and supporting services
  • Deliver explicit APIs and abstractions that offer flexibility for application developers in leveraging the platform
  • Works with business and technology partners to identify, define, interpret, and clarify scope of the Salesforce platform integrations
  • Partner with Information Security representatives to develop, implement and/or execute security configurations and controls
  • Support and refine the utilization strategy for the platform and enhance its overall architecture, security, performance, and financial aspects
  • Contribute to platform, product, and architectural roadmaps Platform Administration
  • Performs development of common Salesforce platform components, capabilities, and features
  • Performs development and advanced configuration activities including custom objects and fields, dashboards, reports, workflows, rules, automations, and triggers
  • Creates Integrations and/or Connectors between Salesforce.com and FRS and other 3rd party applications
Read More
Arrow Right