CRM Strategy Transformation Consultant Job at frog (London)

Advisory Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding...

Location

United States

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, Organizational Development, or related field
3+ years in consulting, advisory, business transformation, or change management
Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred)
Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar)
Strong analytical skills: business cases, KPIs, process mapping
Excellent facilitation and executive communication skills
Comfort working across multiple engagements and ambiguous environments
Experience in a Microsoft partner consulting environment
Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim)
Experience with AI/Copilot adoption and organizational change

Job Responsibility

Partner with executive sponsors to define transformation objectives, success measures, and value drivers
Build value blueprints connecting business capabilities, processes, and technology investments to KPIs
Lead current-state assessments to identify performance gaps and transformation levers
Develop phased transformation roadmaps aligned to value, risk, and readiness
Lead end-to-end business process discovery and future-state design
Collaborate with solution architects and functional consultants to align business requirements and configurations
Translate process changes into clear role-based change impacts
Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement
Conduct change impact and readiness assessments
identify resistance and mitigation plans

What we offer

Competitive pay with and performance-based bonus
generous paid time off
flexible and affordable benefits program
medical, dental & vision coverage
flexible spending accounts
health reimbursement account
401(k) plan with a company match
enthusiastic and energetic teammates in a dynamic and thriving environment

Fulltime

Senior Consultant - CRM (Proactive Services) Unit 42

As a Senior Consultant in Unit 42 you will have the opportunity to work across a...

Location

South Korea , Seoul

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

3+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation's security operations program, organisational structures, and capabilities
Possess a deep technical knowledge in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms
Defensive Security Skills (desired)
Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event correlations across a variety of sources i.e. cloud, network, endpoint, logs
Ability to perform detailed assessments, identify areas for improvement and make recommendations to transform an organisation's cyber security operations and capabilities to better protect, detect and rapidly respond to modern threats
Demonstrated experience in improving an organisations security operations capabilities such as improvements in asset visibility, threat detection capabilities, automation techniques, case management, enablement of compliance and regulatory requirements
Experience in conducting threat hunting and/or compromise assessments to identify active or dormant indicators of compromise (IoCs) or evidence of unknown threats within an organisations digital environment
Relevant industry certifications including GIAC Defensible Security Architect (GDSA), GIAC Intrusion Analyst (GCIA), GIAC Continuous Monitoring (GMON), CISSP
Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC
3+ years of experience performing cloud security advisement and risk assessments based upon industry-accepted standards

Job Responsibility

SOC Advisory
Principal Cloud Security
Principal Cyber Risk Management

Senior Consultant - CRM

As a Senior Consultant in Unit 42 you will have the opportunity to work across a...

Location

Singapore , Singapore

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

3+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities
Possess a deep technical knowledge in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms
Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event correlations across a variety of sources i.e. cloud, network, endpoint, logs
Ability to perform detailed assessments, identify areas for improvement and make recommendations to transform an organisation's cyber security operations and capabilities to better protect, detect and rapidly respond to modern threats
Demonstrated experience in improving an organisations security operations capabilities such as improvements in asset visibility, threat detection capabilities, automation techniques, case management, enablement of compliance and regulatory requirements
Experience in conducting threat hunting and/or compromise assessments to identify active or dormant indicators of compromise (IoCs) or evidence of unknown threats within an organisations digital environment
Relevant industry certifications including GIAC Defensible Security Architect (GDSA), GIAC Intrusion Analyst (GCIA), GIAC Continuous Monitoring (GMON), CISSP
Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC
3+ years of experience performing cloud security advisement and risk assessments based upon industry-accepted standards
Hands-on experience with a cloud hosting provider (AWS, Azure, GCP, etc)

Job Responsibility

work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security
deliver the best consulting outcomes for clients, as they work to address the challenges associated with today’s cyber threat landscape

Fulltime

Senior Consultant - CX Transformation - Loyalty

We are looking to hire a Senior Consultant to deliver outstanding client outcome...

Location

United Kingdom , London

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience in consulting, industry or agency roles focused on customer engagement and loyalty, with strong CRM and marketing activation experience
A strong understanding of customer engagement drivers, loyalty mechanics, CRM and marketing enablement, operating models and activation strategies
Hands‑on experience designing or supporting customer engagement, loyalty or CRM strategies, including loyalty proposition, customer journeys and segmentation
Some exposure to marketing strategy and activation, for example personalisation, campaign activation and marketing technology
An understanding of, CRM, loyalty and marketing platforms (e.g. Salesforce, Adobe, Antavo, Talon.One, Eagle Eye etc.) and how they enable loyalty and engagement use cases
The ability to turn business and customer objectives into clear requirements, capabilities and roadmaps, balancing strategy with real‑world delivery considerations
Comfort working with client stakeholders to identify challenges, shape recommendations and support implementation
An understanding of how AI capabilities, including agentic, can be leveraged in the loyalty and CRM space

Job Responsibility

deliver outstanding client outcomes, bringing their customer engagement, loyalty, CRM and marketing activation experience
work with clients to design, evolve and activate customer engagement initiatives and loyalty programmes that drive retention and long‑term value, as well as supporting broader customer experience transformation initiatives
support clients on customer engagement and loyalty to deliver measurable business outcomes
work on loyalty‑led, CRM‑enabled customer engagements across strategy, experience and business transformation, enabled by data and technology
support clients through proposition and programme design, launch, evolution and optimisation at global or multi‑market scale
help clients drive customer engagement and define loyalty propositions, as well as translating business objectives into clear customer and loyalty capabilities and developing practical solutions spanning strategy, experience, data, platforms and activation
lead workstreams, including small teams, across various stages of customer engagement and loyalty transformation
help clients embed deeper customer engagement across their wider loyalty, marketing and customer ecosystem
work collaboratively with technology and data teams to provide guidance on platform selection, strategy, enablement, optimisation and governance
contribute to the delivery of high‑quality consulting work

What we offer

flexible benefits options
variable element dependent grade and on company and personal performance
hybrid working

Fulltime

Ai Adoption And Change Consultant

We are seeking a skilled AI Adoption and Change Consultant to join our dynamic t...

Location

Italy , Venice; Padua; Treviso

Salary:

29000.00 - 40000.00 EUR / Year

Arsenalia

Expiration Date

Until further notice

Requirements

5+ years of professional experience in consulting firms or companies, in roles related to HR, Communication, and/or Digital Transformation
Deep knowledge of processes and logic in at least one of the following areas: HR, internal communication/collaboration, digital business (e.g. commerce, CRM)
Manage complex digital projects and lead multidisciplinary teams
Work on and/or manage technology-driven Change Management initiatives
Strong interest in organizational change and a willingness to embrace new challenges
Build empathetic relationships with top and middle management
Analytical thinking and strong organizational skills in managing time and activities
Act with proactivity, flexibility, and autonomy
Willingness to travel for short, medium, or long-term assignments
English proficiency at C1 level or higher

Job Responsibility

Support digital transformation by coordinating multidisciplinary projects and managing all phases with precision
Lead assessment activities and design change management plans tailored to client needs
Develop adoption strategies and guide clients through the change journey
Define training formats and content, aligning learning initiatives with technologies and business processes
Facilitate service design workshops to drive engagement and innovation
Design internal communication strategies, from governance models to editorial planning
Plan and organize team activities to ensure successful project delivery

What we offer

Comprehensive corporate welfare platform
Healthcare support
Welcome package
Digital meal vouchers
Flexible reimbursement options
Engagement initiatives
Team building
Mentoring programs
Modern open-space offices
Career Path methodology

Fulltime

Sales Head

Location

India , Chennai

Salary:

Not provided

Uncia Technologies Private Limited

Expiration Date

Until further notice

Requirements

15+ years of progressive enterprise sales experience, with significant exposure to Banking, Financial Services, or FinTech
Demonstrated success in closing large-ticket enterprise software or SaaS deals
Strong understanding of lending lifecycle, collections, risk, and digital transformation initiatives in Indian financial institutions
Proven experience leading and scaling enterprise sales teams
Executive-level communication, negotiation, and stakeholder management skills
Strategic thinker with strong commercial acumen and data-driven decision-making ability
Master's degree in Business Administration or related discipline preferred

Job Responsibility

Own and deliver India revenue targets aligned with Uncia's strategic growth objectives
Develop and execute a multi-year go-to-market strategy across Banking, Digital Banking, and Non-Banking Financial Institutions (NBFIs)
Identify new growth corridors, strategic partnerships, and ecosystem alliances to accelerate market penetration
Drive large, complex, consultative sales cycles from prospecting through closure
Build and sustain CXO-level relationships (CBO, CIO, CISO, Heads of Business, Heads of Collections, Digital Heads, etc.)
Position Uncia as a trusted strategic partner
Lead executive discussions around digital transformation, risk management, AI adoption, and lending modernization
Lead high-value deal structuring, commercial negotiations, and contract governance
Ensure strong pipeline management, forecasting accuracy, and disciplined CRM governance
Drive cross-functional collaboration across Product, Delivery, Pre-Sales, and Leadership teams to craft winning proposals

Fulltime

Digital Account Executive

The Digital Account Executive facilitates Microsoft to better serve our SME&C-Co...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

6+ years of sales and negotiation experience with year-over-year growth
OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 4+ years of sales and negotiation experience or related work or internship experience with year-over-year growth
OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 3+ years of sales and negotiation experience or related work
OR equivalent experience.
8+ years of technology sales and negotiation experience with year-over-year growth
OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 6+ years of sales and negotiation experience or related work or internship experience with year-over-year growth
OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 5+ years of sales and negotiation experience or related work
OR equivalent experience.
Strategic thinking & execution
Excellent Communicator

Job Responsibility

Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
Understands and accelerates customer's cloud strategy.
Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities
demonstrates a strong understanding of the customers' business strategy and the direction of the industry.
Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

Fulltime

Head of Sales – GCC Advisory

We are looking for a senior sales leader to drive new sales for our GCC Advisory...

Location

India , Surat, Pune, Bengaluru, Mumbai

Salary:

Not provided

SRKay Consulting Group

Expiration Date

Until further notice

Requirements

15–18 years of professional experience, with a substantial portion in consulting sales, advisory, or business development roles
Demonstrated track record of selling GCC setup, Global Business Services (GBS), shared services transformation, or related advisory services to senior enterprise buyers
Direct experience managing US and/or European client relationships, either from India or with significant time in those markets
Prior background in GCC advisory, management consulting, or specialist GCC / location strategy firms is strongly preferred
Existing senior relationships with decision-makers in US or European multinationals evaluating India GCC is a significant advantage
Strong familiarity with the India GCC ecosystem, Bengaluru market dynamics, talent landscape, and competitive service providers
MBA from a reputed institution is preferred
Undergraduate degree in Business, Engineering, Economics, or a related field
C-Suite Credibility: Engages as a peer with senior executives. Brings a point of view, not just a pitch. Confident in complex, multi-stakeholder environments
Consultative Selling: Sells through insight and advisory value. Shapes client thinking before the RFP exists. Wins on the quality of the problem framing, not just the price

Job Responsibility

Originate new opportunities through senior relationship development, industry events, referral networks, and targeted outreach
Lead the full sales cycle from initial conversation through proposal, commercial negotiation, and contract closure
Build and maintain a qualified pipeline with sufficient coverage to consistently meet revenue targets
Own and deliver an annual revenue target for GCC advisory mandates across US and European client segments
Engage at C-suite and senior leadership level and relevant stakeholders as the primary relationship owner
Position the firm as a trusted advisor on India (& Malaysia) GCC strategy through consultative engagement well ahead of formal mandates
Maintain active senior relationships across a defined portfolio of accounts and prospects in the US and European markets
Represent the firm at key industry forums, GCC ecosystem events, and leadership roundtables
Maintain a current, well-informed point of view on the India GCC landscape: talent, regulation, location strategy, GBS models, and competitive dynamics
Provide structured market feedback to inform service proposition development and positioning

Fulltime

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CRM Strategy Transformation Consultant

Job Description

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