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CRM & Rider Operations Associate

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DELIVER

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Location:
France , Paris

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Within the Rider Marketing team, you will work closely with the Rider Marketing Manager on the implementation of all digital communications aimed at riders. You will lead projects to improve the effectiveness of our communications and work independently on developing the content strategy. You will also be responsible for designing the communication strategy across our various social media channels.

Job Responsibility:

  • Work closely with the Rider Marketing Manager on the implementation of all digital communications aimed at riders
  • Lead projects to improve the effectiveness of our communications
  • Work independently on developing the content strategy
  • Responsible for designing the communication strategy across our various social media channels
  • Ensure that all communications and content are consistent with the brand strategy and that Deliveroo’s visual identity guidelines are respected
  • Ensure the operational execution of campaigns through our CRM tools, in close collaboration with all stakeholders (Operations teams, Marketing team, central coordination teams)
  • Lead CRM projects: monitor performance, improve our communications, and implement tests
  • Proactively analyse existing processes and suggest improvements

Requirements:

  • Solid experience in Digital Marketing, CRM project management, or Community Management
  • Significant experience in social media
  • Bachelors or master’s degree with a specialisation in marketing, digital fields, corporate communication, or advertising
  • Fluent in French and English
  • Excellent communication and analytical skills
  • Creative and curious
  • Able to work independently
  • Attention to detail
  • Strong organisational skills
  • Responsiveness
What we offer:
  • Hybrid remote work
  • Perks in areas such as health, wellness, parental leave, retirement, and paid time off to support a charity of your choice
  • Paternity and maternity support
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular social events such as sports, breakfasts and occasional aperitifs
  • Headspace membership
  • Subsidised health insurance, with option to add family
  • Discounted access to Gymlib
  • Subsidised Navigo subscriptions for sustainable transport
  • Subsidy if you use a ‘green’ vehicle to commute
  • 25 days annual leave plus complementary rest days per year, which increase with length of time at the company
  • One day of paid leave per year to volunteer with a registered charity
  • Free Deliveroo Plus subscription
  • Monthly restaurant vouchers
  • Team lunches from the best local restaurants
  • Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
  • Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

Additional Information:

Job Posted:
January 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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