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Are you tech savvy, a problem solver, and do you enjoy brightening people's day over the phone? Foundation Software, a perennial top-workplace award winner in northeast Ohio, is seeking a Full-Time Receptionist to join our friendly and talented team. As our newest Receptionist, you will be the first voice and face of the company, answering and directing incoming calls and conducting a variety of administrative tasks. If you have experience using CRM software and thrive in a fast-paced, service-orientated environment, this is where you belong! No CRM experience, no problem - we can teach you all you need to know to become a stellar employee! Hours for this position can vary, 8:00 - 5:00 PM, 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM., based on schedules and business needs.
Job Responsibility:
Receive a high volume of incoming calls from clients and vendors
Active phone time will be 80-90%, drawing calls from the CRM cue
Route all telephone calls according to established protocols
Determine needs of clients and direct call to appropriate department/person
Create service-request tickets for client users of our software
Administer all aspects of mail and shipping functions
Greet guests and visitors
Adhere to the company security and visitor policy
Various clerical duties as assigned
Requirements:
Ability to use a CRM and dual monitor system
Exceptional telephone skills including active listening, verbal communication, and empathy
Ability to multi-task between telephone and personal communication tasks