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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Software Development

CRM Product Lead

United Kingdom, Northampton Employment contract 60000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

As a CRM Product Lead, you will lead the direction and development of our Microsoft Dynamics 365 platform, ensuring it supports our work across the MND Association effectively and efficiently. You will use your skills in stakeholder engagement, agile delivery, and data-led decision making to lead a critical platform. This CRM Product Lead role calls for someone who can shape product direction, balance priorities, and deliver continuous improvement while keeping user experience at the centre. This is an exciting and transformative time to join the MND Association. If you thrive on ownership, collaboration and measurable impact, this role offers a meaningful next step.

Job Responsibility

  • Lead the CRM roadmap, aligning platform development with organisational priorities
  • Manage the product backlog, balancing stakeholder needs and technical feasibility
  • Act as the link between business and technology teams
  • Oversee delivery of CRM enhancements, integrations and new functionality
  • Guide system configuration, ensuring best practice and consistency
  • Use data, reporting and user feedback to improve performance and usability
  • Support adoption and continuous improvement across teams
  • Manage supplier relationships and ensure value for money
  • Ensure compliance with data protection and security standards

Requirements

  • Strong experience as a CRM Product Lead or similar role
  • Expertise in Microsoft Dynamics 365 and Power Platform
  • Proven delivery of CRM improvements and system optimisation
  • Strong stakeholder management and communication skills
  • Experience working in agile environments
  • Knowledge of integrations, data migrations and system configuration
  • Strategic thinking with strong problem-solving ability

What we offer

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
  • 24/7 GP access via phone and video
  • Life assurance and confidential counselling helplines
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
  • Access to Benefit Hub for discounts on everyday shopping
  • Enhanced pension scheme
  • Opportunities for training and personal development
  • Hybrid working
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