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Amaris Consulting Logo Amaris Consulting · IT - Administration

CRM Operations Specialist

Thailand, Bangkok · Job Posted February 13, 2026
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Job Description

ABOUT THE JOB Support end-to-end CRM operations to ensure smooth daily usage for Sales, Medical, and Commercial teams. Act as a coordination point between local stakeholders and global/regional CRM platform teams. Translate business needs into system actions by raising service tickets, tracking progress, and following up on issue resolution with technical teams and vendors. Support standard CRM operational tasks such as user access management, configuration tracking, and content deployment coordination. Collaborate with cross-functional teams (Sales, Marketing, Omnichannel, Analytics, Compliance) on CRM-related activities. Assist in vendor and service delivery monitoring (ticket quality, timelines, cost awareness). Gradually build strong foundational knowledge in CRM platforms, digital engagement tools, and commercial technology.

Job Responsibility

  • Support end-to-end CRM operations to ensure smooth daily usage for Sales, Medical, and Commercial teams
  • Act as a coordination point between local stakeholders and global/regional CRM platform teams
  • Translate business needs into system actions by raising service tickets, tracking progress, and following up on issue resolution with technical teams and vendors
  • Support standard CRM operational tasks such as user access management, configuration tracking, and content deployment coordination
  • Collaborate with cross-functional teams (Sales, Marketing, Omnichannel, Analytics, Compliance) on CRM-related activities
  • Assist in vendor and service delivery monitoring (ticket quality, timelines, cost awareness)
  • Gradually build strong foundational knowledge in CRM platforms, digital engagement tools, and commercial technology

Requirements

  • Experience with CRM operations or digital platforms
  • Academic background: degree from a reputable university
  • English fluent
  • Veeva CRM or Veeva Engage Meeting experience is a plus
  • You demonstrate strong learning agility, structured thinking, and communication skills
  • Comfortable working with multiple stakeholders and learning from regional/global experts

Nice to have

  • Veeva CRM or Veeva Engage Meeting experience is a plus
  • Other languages are a plus

What we offer

  • Global Diversity: Be part of an international team of 110+ nationalities
  • Trust and Growth: 70% of our leaders starting at entry-level
  • Continuous Learning: internal Academy and over 250 training modules
  • Vibrant Culture: afterworks, networking events
  • Meaningful Impact: CSR initiatives, including the WeCare Together program
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