CRM Operations Manager

• Serve as HubSpot SuperAdmin responsible for system configuration, user permissions, integrations, and platform governance
• Partner with stakeholders to understand business requirements into CRM configuration, including objects, workflows, pipelines, automation and lifecycle management
• Maintain CRM data the integrity through governance policies, data hygiene standards, deduplication processes, and process management
• Build and maintain reports and dashboards to track pipeline performance, commercial activity, and key revenue metrics
• Provide ongoing CRM support including users training, pipeline management guidance, and issue resolution
• Identify and implement new HubSpot capabilities to improve commercial efficiency and scalability
• Other duties as identified and needed by the business

• Bachelor's degree in finance, accounting, or another business program
• 5+ years of hands-on experience customizing and configuring marketing automation or CRM platforms
• Proven experience leading CRM architecture from discovery through implementation
• Deep expertise in HubSpot
• experience with Salesforce or other CRM platforms is an asset
• Experience working within commercial operations, revenue operations, or sales operations teams
• Experience integrating CRM with marketing automation, ERP, analytics, and engagement tools
• Experience designing lifecycle stages, lead scoring, and attribution frameworks
• Strong understanding of B2B sales processes and complex deal cycles
• Expertise in data management and data quality
• A results-oriented mentality, conveying a sense of urgency and driving things to closure
• Well-developed and proven capabilities in problem-solving
• Demonstrated strength to work independently as well as build effective relationships with others
• Medical devices experience is an asset

Medical devices experience is an asset