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We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Job Responsibility
Support the development and execution of Fever’s CRM strategy across multiple channels, with a particular focus on email, push notifications, and in-app messaging
Manage the activation of customer data to deliver personalized, relevant, and engaging communications throughout the customer lifecycle
Continuously optimize multi-channel communication plans and retention strategies to improve engagement, customer experience, and revenue generation
Work closely with the CRM Manager to define customer lifecycle stages, communication frameworks, and contact strategies across all touchpoints
Help identify and develop key customer segments to improve targeting, personalization, and overall CRM effectiveness
Build, execute, and optimize automated CRM journeys and lifecycle campaigns
Conduct A/B tests and implement learnings to improve campaign performance and customer engagement
Analyze customer behavior, transactional, demographic, and lifestyle data to generate actionable insights and marketing recommendations
Own weekly and monthly CRM reporting, performance analysis, and ad hoc deep dives
Monitor campaign success metrics, ensuring all activities are measurable, insight-driven, and aligned with business objectives
Collaborate with Marketing, Product, Data, and other cross-functional teams to ensure a seamless customer experience across channels
Stay up to date with CRM best practices, emerging technologies, and industry trends to continuously improve performance and processes
Requirements
2–3+ years of experience in CRM, Digital Marketing, Lifecycle Marketing, or a related field
Experience working in mobile and web environments
Hands-on experience with Salesforce Marketing Cloud
Experience using ESP platforms such as Mailchimp, SendGrid, or similar tools
Proficiency in HTML
Strong copywriting skills and ability to adapt messaging to different audiences and channels
Experience developing and optimizing CRM flows that drive customer engagement and revenue
Strong understanding of customer segmentation and personalization strategies
Analytical and data-driven mindset, with the ability to translate data into actionable insights
Experience with A/B testing methodologies and dynamic content/templates
Highly organized, proactive, and detail-oriented
Able to prioritize effectively and manage multiple projects in a fast-paced environment
Strong communication and collaboration skills
Fluent in English and German
What we offer
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly and flexible schedule
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English and Spanish Lessons
Gympass Membership
We have free food, drink and fruit at the office
Possibility to receive in advance part of your salary by Payflow