CRM Manager Job at Acast (New York)

Crm Manager

Location

United States , New York

Salary:

90000.00 - 110000.00 USD / Year

Babbel

Expiration Date

Until further notice

Requirements

Minimum 4 years of CRM experience in a high-volume, retention-focused role
experience in a B2C subscription-based tech company is a plus
A strong understanding of international markets and corresponding customer behaviors
Hands-on experience with building and optimizing retention-focused email, in-app, and push marketing campaigns
Proficiency with marketing automation platforms and ESPs such as Salesforce, Emarsys, Braze, or Customer.io
Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions
Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments
Experience with BI platforms such as Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy
A data-driven mindset, with the ability to interpret findings, analyze trends, and make recommendations based on campaign performance
Proficiency with A/B and multivariate testing methodologies

Job Responsibility

Develop and execute a global CRM campaign strategy that drives upsell and cross-sell opportunities and reduces churn
Lead the end-to-end development, deployment, and continuous optimization of personalized high-value customer journeys that improve conversions and long-term customer value
Identify and implement new retention programs to improve customer satisfaction and lifetime value
Plan and maintain a retention-focused campaign calendar with stakeholders, ensuring timely, high-quality execution
Lead campaign analysis and report on retention efforts, providing actionable insights and recommendations for continuous improvement
Collaborate closely with creative, product, and international teams to ensure consistent, on-brand messaging that resonates with diverse customer audiences

What we offer

Join a global company with purpose
Competitive compensation, PTO, 401K and company matching, comprehensive benefits
Have an Impact on Babbel's product, company, and learners
Career growth and skill development

Fulltime

CRM Manager

CRM Manager to $120K – Support Client and Relationship Intelligence! Our client,...

Location

United States , Boston

Salary:

100000.00 - 120000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

5+ years of experience working with CRM platforms in a hands-on or ownership capacity
experience collaborating with multiple stakeholder groups in a professional services or consulting environment
strong analytical and reporting skills, with exposure to tools like Power BI or similar
comfort working with data governance concepts and improving data quality
experience using technology, automation, or AI to improve processes
clear communication skills with the ability to explain systems and insights to non-technical audiences

Job Responsibility

owning and improving the firm’s CRM platform and related tools
partnering with internal teams and external vendors to support system enhancements and ongoing needs
helping establish best practices around data quality, reporting, and usage
gathering feedback from users and translating needs into system updates
supporting reporting and insights that inform client and relationship management efforts
identifying opportunities to streamline workflows through automation or emerging technologies
promoting strong user adoption through training, documentation, and ongoing support

What we offer

discretionary annual bonus
comprehensive benefits
flexible hybrid work model

Fulltime

CRM Manager

We're looking for a strategic and technically strong CRM Manager (App-Based) to ...

Location

United Kingdom , Staffordshire

Salary:

40000.00 - 45000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Minimum 3 years' experience in an app-based CRM or lifecycle marketing role
Proven experience managing CRM within a mobile app environment
Hands-on experience with CRM platforms such as Braze or Klaviyo (highly desirable)
Strong understanding of push notifications, in-app messaging, and mobile engagement strategies
Advanced analytical skills with experience in reporting, segmentation, and A/B testing
Experience building customer segmentation and personalisation strategies using behavioural data
Confident managing multi-channel campaigns in a fast-paced environment
Excellent written communication skills and strong attention to detail
Ability to manage multiple projects and meet deadlines
Basic HTML knowledge is advantageous

Job Responsibility

Develop and execute a high-performing, app-focused CRM strategy aligned to business goals
Build and optimise automated lifecycle campaigns across app channels (push, in-app, email)
Own the in-app customer journey, improving onboarding, engagement, and retention flows
Segment audiences using behavioural and transactional app data to deliver highly personalised communications
Collaborate with product and data teams to optimise in-app experiences, offers, and conversion journeys
Plan and execute A/B testing strategies to continuously improve campaign performance
Monitor campaign performance, build reports, and translate insights into actionable improvements
Manage multi-channel CRM campaigns with a strong focus on mobile-first engagement
Work cross-functionally with internal teams and external partners to deliver seamless customer journeys
Stay up to date with CRM trends, particularly within app-based engagement and lifecycle marketing

What we offer

Pension
Private Medical & Dental
Free Parking

Fulltime

CRM Manager

We're looking for a strategic and technically strong CRM Manager to take ownersh...

Location

United Kingdom , Midlands

Salary:

35000.00 - 45000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Minimum 3 years' hands-on experience in a CRM or lifecycle marketing role
Strong analytical skills with experience in reporting, data interpretation, and A/B testing
Experience in customer segmentation and personalisation strategies
Confident working with CRM platforms and multi-channel campaign delivery
Excellent written communication skills with strong attention to detail
Ability to manage multiple projects and meet deadlines in a fast-paced environment

Job Responsibility

Partner with senior marketing stakeholders to develop and execute a high-performing CRM strategy aligned to business goals
Build and optimise automated lifecycle campaigns that guide users through key journey stages
Segment audiences using behavioural and transactional data, ensuring highly relevant and personalised communications
Collaborate with product and data teams to enhance conversion strategies, including pricing, offers, and in-app experiences
Plan and deliver A/B testing programmes, continuously refining messaging, timing, and channel performance
Create and manage targeted campaigns across multiple channels including email, push notifications, and in-app messaging
Monitor performance metrics, build reports and dashboards, and translate data into actionable insights
Work cross-functionally with internal teams and external partners to deliver seamless customer journeys
Maintain a strong understanding of CRM platforms, workflows, and channel best practices
Identify trends, opportunities, and new approaches to improve engagement and retention

Fulltime

CRM Manager

Always thinking data-first, the CRM Manager will lead the development and execut...

Location

United Kingdom , London

Salary:

Not provided

The Dune Group

Expiration Date

Until further notice

Requirements

Proven experience in CRM, retention or lifecycle marketing, ideally within fashion or e-commerce
Strategic thinker with demonstrable success in improving customer lifetime value and retention through CRM activity
Hands-on experience managing automation, customer journeys and campaign optimisation
Strong data literacy with experience analysing lifecycle stages, behavioural segments and commercial performance metrics
Experience designing and implementing testing frameworks to drive continuous optimisation
Experience working with CDP and/or DMP platforms and related marketing technologies
Experience managing customer data, building meaningful segments and conducting cohort analysis
Strong analytical and reporting skills with confidence in aggregating and interpreting core campaign performance metrics
Experience using specialist digital and web tools to support CRM execution and analysis

Job Responsibility

Own the CRM retention and lifecycle strategy, managing full end‑to‑end campaign delivery from planning through to reporting
Optimise pre‑ and post‑purchase journeys to improve acquisition, retention and re‑engagement
Deliver targeted, insight‑driven lifecycle communications to increase loyalty membership, repeat purchase and customer lifetime value
Run structured A/B tests and experimentation to drive commercial uplift and improve engagement and conversion
Lead CRM performance reporting, turning data into actionable insights and recommendations
Collaborate with Creative, Marketing and CDP partners to enhance content quality, personalisation, segmentation and CRM innovation
Align CRM activity with promotional and trading priorities, sharing insights across Marketing and E‑commerce teams
Develop deep customer and product understanding to ensure messaging is timely, relevant and personalised

What we offer

Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development
Company growth and opportunity
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK
60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme

Fulltime

CRM Manager

Location

Japan , Tokyo

Salary:

6000000.00 - 10000000.00 JPY / Year

Randstad

Expiration Date

January 14, 2027

Requirements

CRM/Customer Engagement experience
Extensive LINE marketing experience
Fluent English & Japanese skills
Team management experience

Job Responsibility

Collaborative environment reporting to global leadership in a diverse, professional team

What we offer

労災保険
日曜日,土曜日,祝日
yes, 10% included

Fulltime

CRM Manager

At Bark, we’re transforming the way people find and hire professionals. As one o...

Location

India , Bengaluru

Salary:

Not provided

Bark

Expiration Date

Until further notice

Requirements

5+ years’ experience in CRM & lifecycle marketing, ideally in app-first or marketplace businesses
Proven experience managing and developing team members, with the ability to mentor, prioritise effectively, and drive high performance
Hands-on expertise with automated channel marketing (WhatsApp, Push, Email, in-app, retargeting)
Knowledge of leading CRM, Data & Messaging platforms (e.g. Braze, Iterable, Whatsapp Business)
A solid grounding in digital marketing (PPC, paid social, retargeting) and how it connects to CRM
Strong analytical skills, with experience in A/B testing and campaign optimisation
A collaborative leader who can coach, inspire, and develop teams
Excellent communication skills, with a global mindset

Job Responsibility

Designing and delivering multichannel CRM campaigns across WhatsApp, Push notifications, Email, in-app messaging, and performance retargeting
Building customer journeys that drive onboarding, engagement, retention, and reactivation
Partnering with product and data teams to optimise CRM within our app and web platforms
Scaling automation, segmentation, and personalisation strategies to maximise customer value
Acting as a mentor and guide to our India marketing operations team, sharing expertise across performance and digital marketing
Collaborating with global marketing colleagues to ensure CRM is integrated with paid, SEO, and brand activity
Tracking and reporting on campaign performance, uncovering insights to inform future growth

What we offer

Flexible working policy with India office located in CBD Bangalore
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Personal annual L&D Budgets to spend on your development
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes
Fully stocked snacks in pantry, Quarterly All-site Socials
Being at the forefront of an industry with new and exciting problems to solve

CRM Manager

An organisation is seeking a CRM Manager to lead customer lifecycle management i...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

7-10 years’ experience in CRM, lifecycle marketing, or retention marketing, ideally within consumer-focused sectors (e.g., B2C, digital platforms, e-commerce, gaming, or retail technology)
Hands-on experience with leading CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, MoEngage, Klaviyo, HubSpot, or similar tools)
Strong analytical skills with the ability to translate data into actionable insights
Demonstrated success in improving engagement and retention through CRM-driven initiatives
Solid understanding of customer segmentation, personalisation strategies, and marketing automation frameworks
Strong project management skills with experience working cross-functionally
Excellent written communication skills with the ability to craft compelling customer messaging
Bachelor’s or Master’s degree in Marketing, Business, or a related discipline

Job Responsibility

Develop and manage CRM strategy across email, push notifications, SMS, and in-app channels
Design and execute personalised lifecycle journeys to improve engagement, retention, and customer lifetime value
Segment audiences using behavioural, transactional, and demographic data to deliver targeted communications
Collaborate with analytics and product teams to monitor lifecycle KPIs, including churn, reactivation, and retention
Lead A/B testing initiatives to optimise messaging, creative, timing, and performance outcomes
Partner with design and content teams to ensure campaigns are aligned with brand guidelines and commercial objectives
Report on CRM performance, providing actionable insights and recommendations to senior stakeholders

Fulltime

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