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CRM Manager

acast.com Logo

Acast

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Location:
United States , New York

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Category:
-

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Contract Type:
Employment contract

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Salary:

85000.00 - 100000.00 USD / Year
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Job Description:

Acast is seeking a CRM Manager to join our global Marketing team. This is a critical role responsible for building, scaling, and optimizing our advertiser and creator CRM programs. Reporting to the Director of Growth Marketing, you will own the strategy, operations, and execution of all client-facing CRM initiatives. You will use Salesforce Marketing Cloud, Salesforce Data Cloud, and connected systems to design sophisticated lifecycle journeys, personalize communications, and deliver measurable business impact.

Job Responsibility:

  • Campaign Strategy and Execution
  • Advertiser Lifecycle Management
  • Creator Lifecycle Management
  • Data and Segmentation
  • Offline Measurement and Attribution
  • Content and Message Development
  • Testing and Experimentation
  • Performance Reporting
  • Technical Ownership
  • Cross Functional Collaboration

Requirements:

  • Proven experience operating within the Salesforce ecosystem, including hands on use of Salesforce Marketing Cloud, Salesforce Data Cloud, and Salesforce Account Engagement or Pardot
  • Ability to build automations, journeys, engagement studios, and segmentation rules from scratch
  • Experience managing offline marketing measurement, including integrating event data into CRM systems
  • Strong analytical skills with the ability to define KPIs, build dashboards, and translate data into action
  • Demonstrated success managing advertiser or customer lifecycle programs from onboarding to retention
  • Experience using sales intelligence tools such as Apollo, ZoomInfo, or Cognism to build audiences
  • Deep understanding of email deliverability and global compliance requirements including GDPR and CAN SPAM
  • Comfort with technical concepts such as data schemas, API based workflows, or SQL based querying
  • Strong communication skills with the ability to present insights and influence cross functional stakeholders

Nice to have:

  • Experience in ad tech, SaaS, or a marketplace environment
  • Experience partnering with product teams on trigger logic and lifecycle design

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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