CRM Manager, Randstad

Randstad

Location:
Japan, Tokyo

Category:
-

Contract Type:
Not provided

Salary:

7500000.00 - 9900000.00 JPY / Year

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Job Description:

Our client is seeking a CRM Manager to join the Japan team, where you will lead efforts to elevate customer engagement and strengthen loyalty through personalized strategies and innovative clienteling activities. In this role, you will manage customer data, analyze client behavior, and design events and communications to enhance brand experience. Working closely with the marketing, retail, and global headquarters teams, you will drive local sales, build meaningful client relationships, and ensure consistency across both physical and digital channels. This position offers the chance to contribute to a prestigious brand and make a tangible impact on customer satisfaction and business growth.

Job Responsibility:

Lead and execute the clienteling strategy, focusing on local market needs and customer engagement
Plan and deliver unique client experiences and events, aligning with global guidelines and regional goals
Analyze customer data to identify trends and opportunities for increased loyalty and sales
Collaborate with cross-functional teams to create and implement tailored client communications
Oversee CRM operations, ensuring consistent customer journeys across all channels
Track key performance indicators (KPIs) such as customer retention and satisfaction, and propose action plans for improvement
Foster relationships with VIP customers, delivering personalized services that enhance brand loyalty

Requirements:

Degree holder with experience in CRM management, preferably in luxury market
Strong PC skills in various MS Office applications, proficient in Excel, PowerBI is a plus
Data-driven candidate with proven analytical skills
Excellent communication and presentation skills, with excellent fluency in spoken and written English
Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill
Outgoing and friendly, assertive, positive service attitude & teamwork and action oriented
Strong planning, organization, and time-management skills
Ability to deal with ambiguity

Nice to have:

Proficient in PowerBI

What we offer:

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Additional Information:

Job Posted:
May 01, 2025

Expiration:
October 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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CRM Manager