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CRM Manager

demant.com Logo

Demant

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Location:
Denmark , Smørum

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

As CRM Manager at Audika Group, you’ll serve as a vital liaison - gathering and analyzing business needs for Marketing and CRM, translating them into actionable features and user stories in close partnership with the Product Owner. You’ll deliver marketing automation insights to the CRM Program Manager and OneHearingCare Product Owner and generate CRM insights that shape the direction of our programs and products.

Job Responsibility:

  • Gather and analyse business needs relevant for Marketing CRM development
  • Structure and document business needs, uncovered gaps and capture critical information needed for CRM development teams
  • Support the Product Owner by creating or refining features for the backlog, as well as breaking them down into user stories
  • Lead the implementation and ongoing support of global CRM programs within OneRetail and CE (OneHearingCare)
  • Promote best practices for CRM system usage in marketing, offering consultancy and solutions for challenges and incidents
  • Partner with IT, Business Process Owners (BPOs), and global/local marketing teams to resolve CRM-related issues and enhance collaboration
  • Support the management and optimal use of CRM marketing technologies, including Click, Twilio, and nps.today
  • Work closely with the CRM Program Manager to continuously develop and optimize CRM and Marketing Automation strategies

Requirements:

  • Degree in Marketing, Business Administration, IT, or a related field
  • 1-3 years of hands-on experience in CRM marketing, automation program design, and campaign execution within an international organization
  • In-depth understanding of CRM Marketing technologies with transferable knowledge of implementation of marketing automations
  • Experience with Microsoft Dynamics 365 Customer Insights & Journeys or similar platforms
  • Experience with marketing technologies such as Click and Twilio
  • Excellent communication, problem-solving, and project management skills
  • Proactive mindset with the ability to drive best practices and strategic improvements across teams
  • Experience with end-to-end project lead experience where cross-functional collaboration and resource coordination is needed
  • Structured and can systematically manage complex projects, coordinate with multiple stakeholders, and deliver scalable automation solutions

Nice to have:

  • Passion for marketing technology minded towards delivering coherent customer experience anchored in CRM and omnichannel marketing automations
  • Commercially minded
  • Global mindset

Additional Information:

Job Posted:
April 05, 2026

Expiration:
April 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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