CrawlJobs Logo

CRM Manager - Retail

blu-digital.co.uk Logo

Blu Digital

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

45000.00 GBP / Year

Job Description:

Our client, a leading retail brand, is looking for a strong CRM Manager to join their team in London. The ideal person will be hands-on and strategic, with a focus on retention, automation and triggered emails. You will also be managing a CRM executive. The role will need someone who is analytical and data driven, with an ability to set strategy. You will need to have had experience of building and delivering an end to end customer journey, and be able to execute Email Marketing campaigns from start to finish. The role is paying up to £45k and is a full-time role. You will be based in a London office 3 days a week, with 2 days working from home.

Job Responsibility:

managing a CRM executive

Requirements:

  • hands-on and strategic
  • focus on retention, automation and triggered emails
  • analytical and data driven
  • ability to set strategy
  • experience of building and delivering an end to end customer journey
  • able to execute Email Marketing campaigns from start to finish

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for CRM Manager - Retail

CRM Manager - Retail

Our client, a large retail company based in London, is looking for an ambitious ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on with campaign creation
  • Data analysis and reporting
  • Working with templates
  • Campaign execution
  • Strategy setting
  • Copywriting skills
  • Segmentation experience
  • Experience with Email marketing
  • Experience working with Dotmailer and PowerBI
  • Team player
Job Responsibility
Job Responsibility
  • Be the CRM go-to person within the business
  • Influence senior stakeholders
  • Offer creative solutions within Retention and Acquisition
  • Fulltime
Read More
Arrow Right

CRM Manager - Retail

Our client, a fast growing retail business is currently looking to recruit a CRM...
Location
Location
United Kingdom , London
Salary
Salary:
45000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • strong email experience
  • good at data led insights
  • good at email automation
  • good at email strategy creation
  • good at email planning
  • good at customer insights
Job Responsibility
Job Responsibility
  • shaping and building the customer retention and loyalty proposition
  • create, own and deliver the overall CRM strategy
  • identifying key commercial levers and priorities across range of CRM channels
  • deliver CRM and loyalty plans
  • ensuring internal teams and agencies are aware and execute against delivery plans
  • Fulltime
Read More
Arrow Right

CRM Manager - Retail

Our client is a huge Household Name Retailer based in the heart of Hertfordshire...
Location
Location
United Kingdom , Borehamwood
Salary
Salary:
50000.00 - 55000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • hands on CRM Management experience with a strong digital background
Job Responsibility
Job Responsibility
  • customer database segmentation
  • contact strategies
  • increasing engagement and customer lifetime value
  • managing a team of two highly skilled CRM executives
  • optimising and developing the full use of our customer data platform through multiple channels online and offline
  • partner with the Retail, IT, UX, Digital Marketing, Online Trading, Brand Marketing teams and third parties on cross functional projects
  • Fulltime
Read More
Arrow Right

Retail Assistant Manager

IOLLA is a direct to consumer, independent retailer of high quality eyewear; des...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
Not provided
iolla.com Logo
Iolla
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 years experience in retail management in a fast paced, customer focused environment
  • Experience within an optical retail environment is preferred but not essential
  • Passion for style and keeping up to date on key seasonal trends
  • Enjoy delivering an outstanding customer experience and build rapport naturally
  • Driven and motivated individual with a passion for people and delivering stand out brand experiences, with the ability to drive high standards within a team
  • Can drive performance and results
  • Thrive working in a team and can work independently, too
  • Proficient in Google suite and CRM software
Job Responsibility
Job Responsibility
  • Play an integral role within our retail store team, working collaboratively with our store manager to achieve sales, an outstanding end to end customer experience and operational excellence
  • Lead and inspire the team to be their best, supporting with all aspects of people management from recruitment and on-boarding to training and performance reviews
  • Lead from the front through the delivery of an elevated styling experience through customer styling sessions
  • Drive high standards of visual merchandising to ensure the showroom always looks its best, applying commercial knowledge and insights to make positive changes
  • Support with all aspects of Store Operations
  • rota planning, stock management and H&S
  • Be the local community face of IOLLA! You will represent IOLLA and play a key role in building an IOLLA community in Glasgow city centre organising and leading showroom events
  • Seek local community opportunities for partnership - with everything from local influencer partnerships to local groups and businesses to build relationships with
  • Contribute to the development of the brand by providing local insights, trends and overall opportunities that support growth
What we offer
What we offer
  • Discretionary reward and bonus scheme
  • Enhanced annual leave with service
  • Annual leave purchase scheme
  • Private healthcare
  • Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others
  • Complimentary eyewear
  • A generous friends and family discount
  • To work for a brand who are proud to be a Real Living Wage employer
  • Fulltime
Read More
Arrow Right

CRM Technical Project Manager

My client is one of the UK’s leading online retailers based in North London look...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience within CRM with a focus on email
  • Knowledge of HTML and CRM systems
  • Experience with working and reporting with large datasets
  • Project management experience
  • Excellent communications skills (history of problem solving)
Job Responsibility
Job Responsibility
  • Manage core CRM platforms and relationships ensuring scalability for future growth
  • Help build a perfect customer journey
  • Help set up a loyalty programme and retention initiatives
  • Manage, optimise and build out triggered communication
  • Provide in-depth reporting and analysis
  • Run tests and feed in new data and profile customers to find new insights and better ways of working
  • Troubleshoot, resolve issues and bugs
What we offer
What we offer
  • Generous holiday allowance
  • Games area
  • Work from home model (1 day in 4 days at home)
  • Clear route to progression
  • Fulltime
Read More
Arrow Right

CRM Manager

Our client, a fast growing fashion retail business is currently looking to recru...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • data lead
  • customer focussed
Job Responsibility
Job Responsibility
  • create a CRM strategy and ways of working for the business
  • focus on CRM Best practice
  • get the framework in the business to attract new customers and drive revenue and engagement
Read More
Arrow Right

CRM Executive - Retail

My client is a large retail business that’s been established for over 300 years,...
Location
Location
United Kingdom , London
Salary
Salary:
34000.00 - 37000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1 year of CRM marketing experience
  • Strong analytical and commercial understanding
  • Excellent relationship building skills
  • Ability to work with cross-functional teams
  • Enthusiastic and energetic work ethic
  • Excellent attention to detail
  • Ambitious self-starter who can identify solutions to support growth
  • Lust to excel in your career
Job Responsibility
Job Responsibility
  • Manage the end-to-end creation and delivery of customer emails
  • Build on the current email strategy to develop increasingly personalised and automated marketing programmes
  • Work with internal stakeholders to develop creative assets and email content, ensuring deadlines are hit
  • Adopt best practice techniques to brief, proof, build and commission campaigns within the email platform
  • Be responsible for the A/B testing roadmap for email and analyse performance to optimise
  • Fulltime
Read More
Arrow Right

Event Retail Operations Manager

As Event Retail Operations Manager, you’ll play a pivotal role in shaping and de...
Location
Location
United Kingdom , Twickenham
Salary
Salary:
33000.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication, interpersonal and relationship-building skills
  • Strong attention to detail and commitment to delivering exceptional service
  • Commercially and financially astute, with the ability to influence outcomes
  • Flexible and adaptable
  • embraces and seeks out change and new ideas
  • Demonstrates integrity, accountability and strong professional ethics
  • Proven leadership, planning and people management abilities
  • Proficient in Microsoft Office and CRM systems
  • up to date with market trends
  • Personal Licence Holder preferred
Job Responsibility
Job Responsibility
  • Deliver consistently professional, friendly, and high-standard customer service, exceeding expectations wherever possible
  • Maintain strong product knowledge to advise customers effectively and maximise sales opportunities
  • Support and motivate team members through clear communication, briefings, and positive leadership
  • Ensure all bars, concessions, and event areas are set up to standard, operating efficiently across event and non-event days
  • Manage staffing levels, stock control, ordering, and financial reporting to meet service and budget targets
  • Drive innovation and continuous improvement by keeping up with food and beverage trends and seeking operational enhancements
  • Ensure full compliance with company, health, safety, fire, and hygiene regulations, reporting issues promptly
  • Act as Manager on Duty when required, overseeing event delivery and supporting the wider catering and C&E operations
What we offer
What we offer
  • Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme
  • Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia
  • Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid
  • Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme
  • Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products
  • Fulltime
Read More
Arrow Right