CRM Manager

New

CRM Manager - Retail

Our client is a huge Household Name Retailer based in the heart of Hertfordshire...

Location

United Kingdom , Borehamwood

Salary:

50000.00 - 55000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

hands on CRM Management experience with a strong digital background

Job Responsibility

customer database segmentation
contact strategies
increasing engagement and customer lifetime value
managing a team of two highly skilled CRM executives
optimising and developing the full use of our customer data platform through multiple channels online and offline
partner with the Retail, IT, UX, Digital Marketing, Online Trading, Brand Marketing teams and third parties on cross functional projects

Fulltime

New

CRM Manager - Retail

Our client, a fast growing retail business is currently looking to recruit a CRM...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

strong email experience
good at data led insights
good at email automation
good at email strategy creation
good at email planning
good at customer insights

Job Responsibility

shaping and building the customer retention and loyalty proposition
create, own and deliver the overall CRM strategy
identifying key commercial levers and priorities across range of CRM channels
deliver CRM and loyalty plans
ensuring internal teams and agencies are aware and execute against delivery plans

Fulltime

New

CRM Manager - Retail

Our client, a leading retail brand, is looking for a strong CRM Manager to join ...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

hands-on and strategic
focus on retention, automation and triggered emails
analytical and data driven
ability to set strategy
experience of building and delivering an end to end customer journey
able to execute Email Marketing campaigns from start to finish

Job Responsibility

managing a CRM executive

Fulltime

Senior CRM Manager

This role requires a strategic, data-driven CRM professional with strong technic...

Location

United Kingdom , London

Salary:

60000.00 - 70000.00 GBP / Year

Oh Polly

Expiration Date

Until further notice

Requirements

Proven experience in CRM management within a fast-paced consumer, retail, or digital-first environment
Demonstrated success driving commercial outcomes through CRM, including improvements in CLTV, engagement, conversion, and retention
Hands-on experience with CRM/ESP platforms (Bloomreach is essential)
Strong understanding of customer journey automation, personalisation, and segmentation strategies
Solid understanding of A/B testing methodologies and campaign optimisation techniques
Experience collaborating across departments to integrate CRM into broader marketing and business strategies
Excellent communication and stakeholder management skills
Strong project management and organisational abilities, with the capability to manage multiple priorities and deadlines
Up-to-date knowledge of GDPR and marketing compliance best practices

Job Responsibility

Build, enhance, and evolve the CRM function to deliver key business outcomes, including Customer Lifetime Value (CLTV), revenue per user, campaign engagement and conversion, loyalty subscriptions, and app downloads
Oversee the end-to-end execution of global CRM campaigns across email, SMS, WhatsApp, and push notifications to nurture customers, drive engagement, and increase sales
Develop and continuously optimise automated customer journeys to ensure communications are timely, relevant, and performance-driven
Represent CRM across departments and marketing channels to shape a unified, data-led customer experience
Lead and project-manage all CRM initiatives and channel integrations, ensuring alignment across marketing, insights, and technology teams
Partner with marketing, digital, ecommerce, and product stakeholders to deliver a cohesive, cross-departmental database growth strategy
Collaborate with creative teams to apply performance learnings briefing design on testing strategies and coordinating with partnerships teams to source relevant content for communications
Work closely with copywriters to share insights and drive A/B testing across tone, length, and topic, enhancing content performance and engagement
Own and manage the CRM planning calendar, including all A/B testing frameworks and schedules
Develop and execute a cross-channel, data-driven segmentation strategy to enhance targeting, personalisation, and customer engagement

What we offer

50% discount on all Oh Polly, Bo+Tee products
An extra day off for your birthday
Learning and development opportunities
Company pension
Company social events
Enhanced Holiday Entitlement
Flexible Working Options
Corporate Gym Membership
Enhanced Maternity/Paternity Leave
Personal Development Plan

Fulltime

Retail Assistant Manager

IOLLA is a direct to consumer, independent retailer of high quality eyewear; des...

Location

United Kingdom , Glasgow

Salary:

Not provided

Iolla

Expiration Date

Until further notice

Requirements

At least 1 years experience in retail management in a fast paced, customer focused environment
Experience within an optical retail environment is preferred but not essential
Passion for style and keeping up to date on key seasonal trends
Enjoy delivering an outstanding customer experience and build rapport naturally
Driven and motivated individual with a passion for people and delivering stand out brand experiences, with the ability to drive high standards within a team
Can drive performance and results
Thrive working in a team and can work independently, too
Proficient in Google suite and CRM software

Job Responsibility

Play an integral role within our retail store team, working collaboratively with our store manager to achieve sales, an outstanding end to end customer experience and operational excellence
Lead and inspire the team to be their best, supporting with all aspects of people management from recruitment and on-boarding to training and performance reviews
Lead from the front through the delivery of an elevated styling experience through customer styling sessions
Drive high standards of visual merchandising to ensure the showroom always looks its best, applying commercial knowledge and insights to make positive changes
Support with all aspects of Store Operations
rota planning, stock management and H&S
Be the local community face of IOLLA! You will represent IOLLA and play a key role in building an IOLLA community in Glasgow city centre organising and leading showroom events
Seek local community opportunities for partnership - with everything from local influencer partnerships to local groups and businesses to build relationships with
Contribute to the development of the brand by providing local insights, trends and overall opportunities that support growth

What we offer

Discretionary reward and bonus scheme
Enhanced annual leave with service
Annual leave purchase scheme
Private healthcare
Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others
Complimentary eyewear
A generous friends and family discount
To work for a brand who are proud to be a Real Living Wage employer

Fulltime

New

CRM Technical Project Manager

My client is one of the UK’s leading online retailers based in North London look...

Location

United Kingdom , London

Salary:

50000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Experience within CRM with a focus on email
Knowledge of HTML and CRM systems
Experience with working and reporting with large datasets
Project management experience
Excellent communications skills (history of problem solving)

Job Responsibility

Manage core CRM platforms and relationships ensuring scalability for future growth
Help build a perfect customer journey
Help set up a loyalty programme and retention initiatives
Manage, optimise and build out triggered communication
Provide in-depth reporting and analysis
Run tests and feed in new data and profile customers to find new insights and better ways of working
Troubleshoot, resolve issues and bugs

What we offer

Generous holiday allowance
Games area
Work from home model (1 day in 4 days at home)
Clear route to progression

Fulltime

Lead the CRM strategy for a prestigious luxury watch brand in Japan within a dyn...

Location

Japan , Tokyo

Salary:

7000000.00 - 9000000.00 JPY / Year

Randstad

Expiration Date

January 16, 2026

Requirements

Minimum 5 years of experience in CRM management and brand marketing, preferably within a luxury retail or B2C setting
Proven track record of developing and implementing successful CRM strategies, leading to measurable improvements in customer engagement and retention
Expert knowledge of Salesforce or similar CRM systems
Experience in developing and delivering training programs, ideally in a retail or luxury environment
Excellent analytical and data interpretation skills
Excellent communication and presentation skills in both English and Japanese
University degree or equivalent

Job Responsibility

Develop and execute CRM strategies aligned with business objectives
Segment target customers to personalize communication strategies (e.g., direct mail, email campaigns, VIP events)
Analyze customer data using Salesforce to identify trends and improve customer experience
Design and implement training programs for retail staff on sales skills, brand knowledge and customer service
Monitor campaign performance using key performance indicators (KPIs) and prepare regular reports
Manage the e-learning platform and ensure boutique staff complete training modules

What we offer

Health insurance
Pension insurance
Employment insurance

Fulltime

Retail Manager

Lead the growth of a prestigious luxury brand's retail network in Japan – a dyna...

Location

Japan , Tokyo

Salary:

8000000.00 - 11700000.00 JPY / Year

Randstad

Expiration Date

April 02, 2026

Requirements

3-5 years of retail management experience in the luxury goods industry
Proven ability to achieve ambitious sales targets and drive revenue growth
Strong understanding of the Japanese retail landscape and market dynamics
Excellent communication, interpersonal, and client-facing skills
Experience in managing and developing high-performing teams
Proficiency in data analysis and reporting
Strong business acumen and strategic thinking abilities
Fluency in Japanese and Business-level English
Experience in budget management and cost control
Demonstrated ability to collaborate effectively with cross-functional teams

Job Responsibility

Formulate and implement annual sales objectives and strategies
Build and maintain strong relationships with VIP clients and key stakeholders
Manage action plans for boutiques, events, and other activities to achieve objectives
Optimize the retail network for maximum brand visibility and market coverage
Collaborate on negotiations with department stores
Monitor the competitive landscape and competitor activities
Define and track boutique managers' objectives
Ensure effective implementation of clienteling and CRM activities
Drive improvements in the customer journey
Prepare regular performance reports and presentations

What we offer

Health insurance
Pension insurance
Employment insurance
Weekends off
National holidays off

Fulltime

CRM Manager - Retail

Blu Digital

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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Job Posted:December 27, 2025

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Job Posted:
December 27, 2025