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My industry leading fashion client is looking for a brand-new CRM Manager. Offering a competitive salary of up to £70,000 and bonus. They are offering hybrid working to their Loughton office, an easy commute from London central. This role has a very clear route to progression and the business had huge plans for the year.
Job Responsibility:
take retention strategy to the next level reporting directly to the Head of Ecommerce
work with leaders across the business to both build and execute a head-turning communication strategy
take ownership of the customer retention tools and tactics to increase revenue from existing customers
manage all retention activity including email, sms, app pushes and loyalty programme
onboard a new solution to amalgamate data and comms
build a plan from the bottom up with total ownership
create and grow VIP community
build a specific plan to reward and retain VIP individuals
Requirements:
experience in executing CRM strategy preferably in womenswear
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