CrawlJobs Logo

CRM Leader

aramex.com Logo

Aramex

Location Icon

Location:

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

In partnership with the Global Commercial Excellence Team, the CRM Leader will be responsible for overseeing and directing the platforms, tools, and processes that drive commercial force effectiveness and business intelligence across the country. the CRM Leader will be accountable for enabling our sales organization and business strategies through providing creative solutions and insights over the design and implementation of our sales organization, effectiveness of programs, and deployment of tools within both the direct and indirect channels.

Job Responsibility:

  • Lead a portfolio of initiatives, build consensus, and drive the adoption of best practices, capabilities, and tools the collectively make commercial excellence a differentiating core competency, supporting customer relationships, driving revenue growth, and the acquisition, development and retention of outstanding sales and talent
  • Evaluates performance metrics for the teams to identify opportunities. Presents recommendations for improvements
  • Drive key business insights through supporting the design of dashboards to track team effectiveness and ensure the adoption of best practices and sales automation tools (salesforce.com)
  • Lead, Participate and Oversee all Commercial Excellence initiatives and routines within the function, coordinating with the leadership team to ensure support in key decision making
  • Ensure that platforms & systems provide the support & flexibility needed by the team
  • Ensure establishment of sales plans and provide analysis and controls through sales reporting, forecasting, and sales performance measures
  • Examine and analyze reporting from across the department to analyze trends and identify potential improvements, best practices, and unseen opportunities / risks
  • Liaise with other Commercial teams, sharing best practices, representing, and advocating for the department in the context of the overall Aramex strategies
  • In conjunction with the business units, links commercial strategies and initiatives supporting opportunity identification and the development of metrics used to measure our success
  • Oversees and Supports the adoption of recommended improvements in processes and practices within the country/station level. Notifies non-compliance to initiate corrective measures
  • Performs market research, analysis and benchmarking (competitor capability/solutions, best practices, business needs etc). Under guidance, translates into meaningful tactical recommendations. Ensures recommendations are aligned with global development/direction

Requirements:

  • Must have experience working in a matrix environment and senior level analytical experience
  • Minimum 5 years managerial level and related work experience
  • Minimum 3 years’ experience in Sales Management, Sales Operations, or Commercial Finance
  • Minimum 3 years’ experience in handling and adminstiring Salesforce as a tool
  • Financial Acumen
  • Team Collaboration
  • Adaptability
  • Business Acumen
  • Communication Skills
  • Analytical Skills
  • Commercial Acumen
  • Customer Centric Mindset

Additional Information:

Job Posted:
March 23, 2026

Icon
Aramex - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for CRM Leader

Senior CRM Leader

The Senior CRM Specialist will be responsible for developing, implementing, and ...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business administration, Marketing, Data Science, or a related field
  • MBA or master’s degree is a plus
  • 7+ years experience in CRM, customer insights, or a similar role, with at least 3 years in a senior or managerial position
  • Proficient in CRM platforms (e.g., Salesforce, HubSpot), data analysis tools (e.g., SQL, Google Analytics), and marketing automation software
Job Responsibility
Job Responsibility
  • Design and implement comprehensive CRM strategies to improve customer acquisition, retention, and loyalty
  • Analyze customer data to identify trends, behaviors, and opportunities for enhancement
  • Oversee the management and maintenance of the CRM database to ensure data accuracy and integrity
  • Ensure alignment of CRM strategies with overall business objectives, making data-backed recommendations for continuous improvement
  • Develop segmentation strategies for targeted marketing campaigns based on customer profiles and behavior
  • Oversee development and execution of targeted campaigns based on customer profiles, preferences, and engagement data
  • Collaborate with the marketing team to create personalized campaigns that resonate with target audiences
  • Work with the sales team to provide insights and tools to improve sales performance and customer engagement
  • Monitor and report on the effectiveness of CRM initiatives, providing actionable insights to stakeholders
  • Develop key performance indicators (KPIs) to track the success of CRM programs and identify areas for improvement
Read More
Arrow Right

Inside Sales Leader

As Inside Sales Leader, you’ll lead ROI Automotive’s Inside Sales teams, providi...
Location
Location
United Kingdom , Nantwich; Milton Keynes
Salary
Salary:
60000.00 GBP / Year
roiltd.co.uk Logo
Return on Investment Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven success leading high-performing Sales or Account Development teams in a B2B environment, ideally within fleet, leasing, or outsourced sales
  • Fluent in the use of CRM and automation tools such as Salesforce, Outreach, HubSpot, or LinkedIn Sales Navigator
  • Combine analytical rigour with strong people leadership, using insight to drive improvement and accountability
  • Experience building playbooks, cadences, and contact strategies that scale across teams
  • Bring collaboration, confidence, and clarity to every client or internal conversation
  • Hold relevant certifications (e.g. sales leadership, coaching, performance analytics, or sales technology), or are keen to pursue them
Job Responsibility
Job Responsibility
  • Lead, coach, and develop Sales Managers and teams across multiple client programmes
  • Set clear performance standards and drive accountability through structured reviews and data insights
  • Ensure consistent use and optimisation of CRM and automation tools (e.g. Salesforce, Outreach, Cognism, ZoomInfo, LinkedIn Sales Navigator)
  • Champion a culture of data-driven improvement, efficiency, and conversion excellence
  • Collaborate with Operations, Training, and Client Services to align training, tools, and service delivery standards
  • Represent Inside Sales in leadership meetings, ensuring productivity, quality, consistency, and engagement across programmes
What we offer
What we offer
  • £500 annual health & wellbeing allowance
  • Education bursaries for new skills and development
  • Company pension and healthcare plans (medical & dental)
  • 22 days annual leave, rising to 30 with service
  • Subsidised car purchase schemes
  • Fulltime
Read More
Arrow Right

Key Account Leader

Axons Key Account Leader for Top 1200 are responsible for selling Axon products ...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience
  • Minimum of 3 years’ experience managing a book of business of Major Accounts
  • Solution or consultative sales experience working within complex sales processes
  • Data management experience using Salesforce (preferred) or similar CRM
  • Strong understanding of Cloud and SaaS
  • Able to travel 70% + (3-4 days a week on the road) including overnight travel
  • Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences
  • Startup experience & some vertical experience
  • Law Enforcement / Public Safety experience
  • Team Player: collaborate with various team members regularly
Job Responsibility
Job Responsibility
  • Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
  • Develop and maintain client relationships to ultimately drive revenue growth
  • Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
  • Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
  • Cultivate customer relationships and ensure effective service delivery to accounts
  • Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
  • Work with and bring in experts/specialists where required
  • Oversee and know all account activities for your book of business
  • Own account relationship and drive overall customer satisfaction for assigned accounts
  • Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • snacks in our offices
  • Fulltime
Read More
Arrow Right

Corporate Account Handler – Team Leader

Lawes Consulting Group is partnered with a global broker seeking a proactive Cor...
Location
Location
United Kingdom , Leeds
Salary
Salary:
55000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in account handling, with a specific focus on commercial account handling in the corporate sector
  • Key leadership skills is essential
  • Demonstrated experience in managing and leading teams, with a track record of fostering an inclusive and equitable work environment
  • Strong understanding of commercial insurance products, policies, and market trends
  • Excellent leadership, coaching, and mentoring skills to ensure the professional development of team members
  • Exceptional communication and interpersonal skills for effectively engaging with team members, clients, and senior leaders
  • Analytical problem-solving skills with the ability to manage multiple priorities and deadlines
  • Proficiency in using CRM systems, insurance-related software, and Microsoft Office Suite.
Job Responsibility
Job Responsibility
  • Lead, develop, and manage a team of corporate account handlers, ensuring optimal team performance and employee satisfaction
  • Manage a high-performing team that delivers exceptional client service and complies with industry standards
  • Oversee the management of complex commercial accounts, providing expert guidance and support
  • Serve as the senior point of contact for high-value clients
  • Drive business retention and growth initiatives by identifying cross-selling or upselling opportunities
  • Monitor team KPIs and ensure compliance with policies, procedures, and industry regulations
  • Develop and implement training programs
  • Maintain clear communication between team members, clients, and senior management
  • Liaise with underwriters and insurers to negotiate the best products and terms for clients.
  • Fulltime
Read More
Arrow Right

Customer Expansion Team Leader

Reporting directly to our COO, you will be the core of our expansion strategy. Y...
Location
Location
Italy , Rome
Salary
Salary:
Not provided
docplanner.com Logo
DocPlanner GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management)
  • Ability to lead teams and improve performance through coaching, processes, and analysis
  • Experience in SaaS, digital, or tech environments
  • Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce)
  • Professional knowledge of English language
Job Responsibility
Job Responsibility
  • Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
  • Defining the Upsell strategy across various client segments, optimizing processes and minimizing the Churn rate
  • Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business
  • Analyzing portfolio data, identifying growth opportunities and areas for improvement
  • Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials
  • Monitoring weekly and monthly KPIs, ensuring accurate forecasting
What we offer
What we offer
  • Total compensation aligned with your experience
  • Uncapped commission plan
  • Welfare for you and your family
  • Ticket restaurants
  • Smartworking policy 50%
  • Fulltime
Read More
Arrow Right

Salesforce Engagement Manager / Delivery Leader

The core function of the Salesforce Engagement Manager / Delivery Leader is to d...
Location
Location
United States , King of Prussia
Salary
Salary:
Not provided
eigenx.com Logo
Eigen X
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of overall work experience
  • Excellent written and oral interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Keen attention to detail and desire to succeed
  • Proven analytical, evaluative, and problem-solving abilities
  • Experience working in a team-oriented, collaborative environment
  • BA/BS degree in a technical, business or related discipline
  • At least one active Salesforce.com certification
  • Experience in customer-facing roles
  • 2+ years consulting experience, Salesforce.com or other CRM or SaaS solutions
Job Responsibility
Job Responsibility
  • Develop and manage full project lifecycle, scope, budget, timeline, resources, deliverables, issues and escalations while continually setting client expectations and transitioning to support after go-live
  • Overall responsibility for Salesforce project success and customer success
  • Assist with project planning and other pre-sales activities
  • Lead pre-sales teams in development and execution of proposals including management of scope, schedule, budget and design
  • Lead project teams in development and execution of project plans including management of scope, schedule, budget and quality
  • Lead project teams in a hands-on fashion in regard to understanding and configuring Salesforce products
  • Optimize plans and resources to deliver maximum value to clients
  • Develop trusted adviser relationships with clients based on commitment to customer service and ability to craft solutions within the Salesforce ecosystem
  • Collaborate with project team and practice leader to bring thought leadership and the full force of Eigen X to your engagements
  • Coach, mentor and develop junior resources through leadership skills and hands-on teaching capabilities
Read More
Arrow Right

Customer Care Team Leader

Overseeing the daily operations of the outsourced call center function, ensuring...
Location
Location
Greece , Paiania
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Management, Business Administration, or a related field
  • 2+ years’ experience in a call center team leader or supervisory role, including team management
  • Proven experience working with or managing outsourced customer service teams
  • Strong communication skills and very good command of English
  • Proficiency in CRM systems and call center technologies
  • Must hold a valid driver’s license and be able to travel as needed
Job Responsibility
Job Responsibility
  • Serving as the primary liaison between the company and the outsourced customer service provider, ensuring effective communication and coordination
  • Monitoring daily performance metrics to ensure adherence to KPIs, SLAs, and company quality standards
  • Providing coaching, feedback, and support to the external team to maintain high service levels
  • Collaborating with internal departments to resolve escalated customer issues and implement process improvements
  • Analyzing performance data and preparing reports with actionable recommendations for service enhancement
  • Managing resource planning and workforce adjustments, including visiting the outsourcing partner’s premises when necessary
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance program
  • Protergia discount on electricity and natural gas bill
  • Pension Plan
  • Fulltime
Read More
Arrow Right

Sales Team Leader

As the Sales Team Leader, you are responsible for driving both sales performance...
Location
Location
France , Paris
Salary
Salary:
Not provided
efficy.com Logo
efficy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of experience in B2B SaaS sales
  • 1-2 years in a team-lead or sales-management position
  • Proven ability to manage complex sales cycles across multiple stakeholders and countries
  • Strong business acumen, analytical mindset, and ability to coach for performance
  • Comfortable working with KPIs, forecasts, and pipeline management tools
  • Positive leadership, strong communication, and people-first mindset
  • Fluent in French, English and Dutch
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a team of Account Executives
  • Define and track sales targets (ARR, PS, cross-sell, churn) and ensure consistent performance
  • Support your team in complex deals (co-selling, forecasting, negotiation, closing)
  • Foster a high-performance culture built on transparency, collaboration, and accountability
  • Actively contribute to revenue growth by managing or supporting key strategic accounts
  • Shape and execute go-to-market plans by vertical and by country
  • Drive prospecting, upsell, and renewal actions in line with company strategy
  • Ensure pipeline accuracy and forecast reliability
  • Enforce the use of MEDDPICC methodology and stage discipline within CRM
  • Run weekly sales reviews and share insights with senior management and marketing
What we offer
What we offer
  • High flexibility—hybrid work is part of our DNA
  • State-of-the-art offices where teamwork is the norm
  • International growth opportunities and internal mobility
  • A competitive salary package with a bonus system and a referral program
  • Engaging events: team lunches, after-work gatherings, sports activities, and trips
  • Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy