CRM Leader Job at Aramex

Job Description

In partnership with the Global Commercial Excellence Team, the CRM Leader will be responsible for overseeing and directing the platforms, tools, and processes that drive commercial force effectiveness and business intelligence across the country. the CRM Leader will be accountable for enabling our sales organization and business strategies through providing creative solutions and insights over the design and implementation of our sales organization, effectiveness of programs, and deployment of tools within both the direct and indirect channels.

Job Responsibility

Lead a portfolio of initiatives, build consensus, and drive the adoption of best practices, capabilities, and tools the collectively make commercial excellence a differentiating core competency, supporting customer relationships, driving revenue growth, and the acquisition, development and retention of outstanding sales and talent
Evaluates performance metrics for the teams to identify opportunities. Presents recommendations for improvements
Drive key business insights through supporting the design of dashboards to track team effectiveness and ensure the adoption of best practices and sales automation tools (salesforce.com)
Lead, Participate and Oversee all Commercial Excellence initiatives and routines within the function, coordinating with the leadership team to ensure support in key decision making
Ensure that platforms & systems provide the support & flexibility needed by the team
Ensure establishment of sales plans and provide analysis and controls through sales reporting, forecasting, and sales performance measures
Examine and analyze reporting from across the department to analyze trends and identify potential improvements, best practices, and unseen opportunities / risks
Liaise with other Commercial teams, sharing best practices, representing, and advocating for the department in the context of the overall Aramex strategies
In conjunction with the business units, links commercial strategies and initiatives supporting opportunity identification and the development of metrics used to measure our success
Oversees and Supports the adoption of recommended improvements in processes and practices within the country/station level. Notifies non-compliance to initiate corrective measures
Performs market research, analysis and benchmarking (competitor capability/solutions, best practices, business needs etc). Under guidance, translates into meaningful tactical recommendations. Ensures recommendations are aligned with global development/direction

Requirements

Must have experience working in a matrix environment and senior level analytical experience
Minimum 5 years managerial level and related work experience
Minimum 3 years’ experience in Sales Management, Sales Operations, or Commercial Finance
Minimum 3 years’ experience in handling and adminstiring Salesforce as a tool
Financial Acumen
Team Collaboration
Adaptability
Business Acumen
Communication Skills
Analytical Skills
Commercial Acumen
Customer Centric Mindset

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CRM Leader

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