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CRM Lead

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Parking Network B.V.

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Location:
United Kingdom , Manchester

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for a CRM Lead – Distribution to shape and deliver our CRM marketing strategy across multiple brands and channels. You’ll lead a talented team to design and execute high-performing campaigns that drive engagement, retention, and commercial growth on a global scale.

Job Responsibility:

  • Develop and execute a multi-channel CRM strategy, delivering personalised, data-driven communications across the customer lifecycle
  • Lead, mentor, and inspire your team to deliver campaigns that meet ambitious commercial objectives
  • Collaborate with Data, Content, Brand, Product, and Trading teams to ensure CRM initiatives are aligned with business goals
  • Oversee campaign execution, optimisation, A/B testing, and reporting to continuously improve engagement and ROI
  • Champion the strategic use of customer data and enhance the effectiveness of our Customer Data Platform (CDP)
  • You will have ownership of CRM strategy, segmentation, content planning, and performance measurement, ensuring a data-led, customer-first approach that maximises lifetime value and loyalty

Requirements:

  • Extensive experience in CRM, retention, or lifecycle marketing (typically 6+ years) and a proven track record of driving measurable growth
  • Expertise in customer segmentation, journey design, and advanced personalisation strategies
  • Strong analytical skills and the ability to turn insights into action
  • Excellent leadership skills, able to motivate and develop high-performing teams
  • A collaborative mindset, working effectively across complex, matrixed organisations
  • Passion for creating meaningful customer experiences and a bias for action
  • You are customer-obsessed, insight-led, and thrive in a fast-paced, innovative environment
What we offer:
  • 25 Days Holiday, increasing 1 day per year with service (up to a maximum of 28)
  • The option to buy up to 10 more days annual leave, plus 4 flexible bank holidays
  • 10% Company Pension
  • Annual Bonus Scheme
  • On Site Gym
  • MediCash Scheme
  • A Host of Flexible Benefits & Discounts – including up to 50% off our CAVU products such as Escape Lounges and Airport Parking
  • Rail and retail discounts
  • 2 paid volunteering days per year
  • Access to internal events calendar including regular health and wellbeing activities, ID&E activities and education
  • Formal and informal development opportunities, including mentoring programme and learning grants
  • Enhanced parental leave (T&Cs apply)

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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