Job Description:
岗位名称: CRM Intern – Client Experience & Hospitality 企业类型：外企；奢侈品 工作地点：上海恒隆 工作薪资：200/天 出勤要求：每周4-5天，出勤不少于5个月 Reports to: CRM Manager 【Key Responsibilities】 1. VIP Client Engagement & Relationship Building · Assist in welcoming VIP clients; co-work with both retail office and boutiques to provide thoughtful and professional service to ensure a luxurious and comfortable experience. · Coordinate personalized gestures for clients’ special moments (birthdays, anniversaries, festivals) through bespoke greetings and gifts. · Support the resolution of high-value client requests (e.g., private viewings, after-sales coordination) with a “brand owner” mindset, collaborating across departments to ensure seamless solutions. 2. Client Experience Optimization · Participate in mapping the client journey, identifying opportunities to elevate hospitality across pre-sales, in-store, and after-sales touchpoints. · Assist in planning and executing exclusive client events (e.g., new collection previews, VIP dinners, Roadshow, etc.), including invitations, on-site hospitality, and post-event follow-ups. ... · Gather and analyze client feedback, particularly emotional insights (preferences, concerns, expectations), to support service enhancement initiatives. · Work with retail marketing team to initiate and implement gifting campaign in key gifting moments and drive potential sales. 3. Cross-Functional Collaboration · Maintain close communication with sales teams, boutiques, and after-sales service to ensure frontline staff are informed of client-specific care plans. · Assist in pre-and-post event arrangements by collaboration with retail marketing, merchandise and logistics teams. 【Qualifications】 1. Education · Bachelor’s degree or above; Majors in Hospitality, Tourism, Luxury Management, Psychology, or Languages are a plus. 2. Core Competencies (The “Hospitality DNA”) · Strong service orientation: A natural helper who finds joy in making others feel valued; keen ability to anticipate client needs. · High emotional intelligence & empathy: Excellent listener with polished communication skills; able to read between the lines and understand unspoken emotions. · Attention to detail: Meticulous in capturing subtle client preferences and turning them into memorable moments. · Proactive & responsible: Takes ownership of client issues, always seeking solutions rather than excuses. · Elegant presence: Poised, with a good grasp of business etiquette that aligns with luxury brand standards. 3. Skills · Proficiency in Microsoft Office (especially Excel and PowerPoint). · Fluency in English; mastering Cantonese or French is a plus. · Preferred (but not required): internship experience in luxury retail, high-end hospitality (5-star hotels, airlines); familiarity with CRM systems. 【What We Offer】 · An invaluable opportunity to gain deep insights into the luxury industry and learn high-net-worth client management. · An elegant and inspiring work environment with a passionate, excellence-driven team.
