This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The CRM Implementation Specialist is responsible for leading end-to-end CRM system implementations and optimizations for a portfolio of partner businesses. This role is based in Scottsdale, Arizona and serves as a key liaison between technical systems and business operations, ensuring smooth onboarding, strong data integrity, and consistent processes across multiple business environments. The position plays a critical role in accelerating system adoption and enabling operational visibility through standardized workflows and reporting.
Job Responsibility
Lead full lifecycle CRM implementations, from initial setup through go-live
Configure system components including workflows, pricing structures, and integrations
Develop and standardize templates to ensure consistency across multiple business units
Create and maintain documentation, training materials, and implementation guides
Train business stakeholders on system functionality and best practices
Design and build reporting dashboards to provide actionable business insights
Monitor data integrity and ensure accuracy across all system configurations
Identify and resolve implementation challenges to improve efficiency and timelines
Provide post-implementation support, troubleshooting, and ongoing system optimization
Collaborate with internal leadership to improve processes and drive adoption
Requirements
2+ years of hands-on CRM implementation or administration experience
Strong expertise in configuring CRM systems, including workflows, reporting, and integrations
Proven project management skills with the ability to manage multiple implementations simultaneously
Experience creating training materials and translating technical concepts for non-technical users
Strong attention to detail with a focus on data accuracy and process consistency
Excellent communication and stakeholder management skills
Ability to work independently in a fast-paced, evolving environment
Bachelor’s degree or equivalent professional experience
Nice to have
Experience with field service or home services industry platforms
Background in system migrations or large-scale process transformations
Familiarity with accounting workflows or financial system integrations
Advanced certifications related to CRM platforms or system administration