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Pure Human Resources Logo Pure Human Resources · IT - Administration

CRM Implementation Project Manager

United Kingdom, Southampton 52000.00 - 58000.00 GBP / Year · Job Posted April 01, 2026
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Job Description

Lead the selection and implementation of a future CRM and finance system that will support member engagement, governance and operational efficiency for a membership organisation undergoing a major transformation.

Job Responsibility

  • Lead structured discovery and business analysis activities to define organisational CRM and systems requirements
  • Document current and future business processes, user journeys and functional requirements
  • Assess and compare potential CRM and system options including functionality, risks, cost and delivery approach
  • Support the preparation of business cases and Board papers to enable strategic decision-making
  • Take end-to-end responsibility for delivering the approved CRM and associated systems solution
  • Manage suppliers and delivery partners throughout system design, build, integration and implementation
  • Oversee data migration planning, testing and reconciliation activities
  • Coordinate user acceptance testing and ensure readiness for system go-live
  • Maintain governance documentation including requirements catalogues, RAID logs and project plans
  • Support business readiness including training, transition planning and early-life system support
  • Act as the primary point of contact between internal stakeholders and external suppliers

Requirements

  • Proven experience delivering complex CRM or core business system implementations
  • Strong business analysis capability including requirements definition and process mapping
  • Experience leading system selection exercises and contributing to business case development
  • Strong understanding of system integrations, data structures and modern application environments
  • Experience managing suppliers and technology delivery partners
  • Experience overseeing data migration planning, testing and validation
  • Highly organised with the ability to manage multiple workstreams and deadlines
  • Confident engaging with both technical and non-technical stakeholders

Nice to have

  • Experience implementing systems within a membership or subscription-based organisation
  • Knowledge of cloud-based systems and platforms (e.g. Azure environments)
  • Familiarity with Agile or iterative delivery approaches

What we offer

  • Competitive salary and pension provision
  • 25 days’ annual leave plus Bank Holidays and the day off for your birthday
  • Holiday purchase scheme – buy up to 3 extra days per annum
  • Group Life Assurance – 4 times your salary
  • WPA Cash Plan
  • Bonus based on individual performance – up to 5% of your salary each year
  • Pension provision – 10% (5%/5%)
  • Employee Assistance Programme – free, confidential advice line
  • Car park – off site, paid for
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