CRM Executive

Our client is a family run business, with an amazing product and a customer centric approach. They have stores in the UK and a rapidly growing online, International and concessions business. They really care about people, customers, and the communities in which they trade and are now looking for a CRM Executive. The role will be hybrid, with three days per week based out of their Amersham Head office, and two days per week working from home. As their CRM Executive, you'll own and execute the CRM customer lifecycle strategy across two well-known retail brands. The role requires a flexible, commercially minded person who can translate business requirements into customer communications through the email channel, accountable for spotting commercial opportunities to grow incremental revenues and new ways to delight customers. The successful candidate will enjoy a mix of being hands on while being able to drive key objectives to grow the size and value of the customer database. Partnering with a range of stakeholders in the marketing, trading and commercial teams, and under the direction of the Digital Marketing Manager, you'll use your knowledge of CRM to drive customer engagement via timely, personalised and relevant communications. With the confidence to bring fresh ideas to the table, you'll know 'what good looks like' - possessing an eye for design and excellent attention to detail, while leading programmes to deliver automation at scale.