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CRM Executive

Aramex

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IT - Administration

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Job Description:

The CRM Executive is responsible for managing customer relationships at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting commercial initiatives.

Job Responsibility:

Establish productive professional relationships with key personnel in assigned customer accounts
Drive growth opportunities within each account
Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
Proactively assess, clarify and validate customer needs on an on-going basis
Achieve assigned budgets
Achieve customer objectives defined by company management
Maintain high customer satisfaction ratings

Requirements:

Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred
Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry
Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable
Attention To Details
Audience Understanding
Business Acumen
Communication Skills
Cross-Functional Collaboration
Customer Centric
Industry Knowledge
Multitasking
Problem Solving And Critical Thinking
Process Oriented
Results Driven
Teamwork
Time Management

Additional Information:

Job Posted:
April 11, 2026

Aramex - All Job Offers

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