CRM Engineering Manager

• Guide a community of Team Leaders and CRM experts, both designers and developers
• Work with the Head of SW development to provide workforce plans for recruitment and development
• Manage team’s capacity and allocation on projects / Initiatives
• Organize interactions between the members of the chapter to nurture best practice and encourage peer review, knowledge & tool sharing
• Act as a supporting leader and mentor aiming at growing team’s expertise, knowledge and independence
• Provide guidance and harmonization of team’s best-practices / principles
• Play a pivotal role in inspiring and motivating everyone in CRM domain to be the best they can be
• Ensure technical integrity and quality control consistency throughout the development life cycle
• Design insourcing initiatives to increase team’s missing knowledge and decrease dependency with external vendors
• Coordinate AI initiatives to achieve efficiency and faster time to market
• Contribute in the research, analysis, design development and testing of solutions that best suit business and technology strategy

• Experience in Coaching/ Mentoring others for at least 2-3 years
• At least 5-7 years of experience in design and development on Siebel CRM
• Good understanding of Service-Oriented Architectures (SOA), Microservices, and database technologies
• Demonstrated in-depth knowledge of Telecom industry
• Recognised as expert in CRM domain with a proven track record
• Have a passion for personal and functional development, supporting members to be the best they can be
• Relentless drive for continuous improvement in processes, others and yourself
• Advanced ability to analyse and interpret complex problems or processes, identify and understand requirements and produce out-of-the-box ideas and innovative solutions
• Strong relationship building, persuasion, and collaboration skills, acting as enabler for coordination of activities between technical teams and building of cross-functional relationships quickly and confidently
• Able to foster learning around agile ways of working and the overall agile mind-set
• Be able to work in a fast-moving team which values communication & team spirit

Not a perfect fit?

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts