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BASIC/DEPT® Logo BASIC/DEPT® · IT - Software Development

CRM Engineer

Netherlands, Amsterdam · Job Posted February 17, 2026
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Job Description

We’re looking for a CRM Engineer who enjoys working at the intersection of data, automation, and marketing technology. Someone who likes solving technical challenges, understands how CRM platforms work under the hood, and collaborates easily in multidisciplinary teams. You’ll be part of our CRM Practice, consisting of CRM Engineering (your team), CRM Strategy, and CRM Activation. Together, we design, build, and bring customer journeys to life, combining strategy, technology, and execution to create meaningful, scalable customer experiences. In this role, you’ll build the technical engine behind CRM strategies, enabling personalised, automated customer journeys across channels for leading brands.

Job Responsibility

  • Translate lifecycle and campaign requirements into technical solutions
  • Build and maintain CRM automations, workflows, and journey logic
  • Configure marketing automation platforms
  • Set up data structures, segmentation, and triggers for CRM journeys
  • Develop integrations like API connections and out of the box connectors
  • Troubleshoot issues and optimize CRM platform performance
  • Work together with CRM Solution Architects on larger CRM implementations
  • Document solutions and follow technical best practices and governance

Requirements

  • 2–4 years of experience in CRM engineering, marketing automation, or a related technical role
  • Hands-on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach, Adobe Campaign, Microsoft Dynamics, SAP Emarsys etc.)
  • Basic knowledge of SQL, scripting, APIs, or structured data formats (JSON)
  • A problem-solving mindset and genuine curiosity about how systems work
  • Comfort working independently on smaller projects, and collaboratively on larger ones
  • Comfortable being client-facing and explaining technical topics clearly
  • Thrive in a fast-paced agency environment with a high level of autonomy

What we offer

  • Flexible, hybrid working policy (2-3 days from the office)
  • Opportunity to work from abroad for 13 weeks a year
  • DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
  • Contribution to your health through the OpenUp platform
  • Gym and wellness discounts
  • Healthy lunches at the office
  • Discount on your lease bike
  • NS Business Card for commutes
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