CRM Data Analyst

This role exists to uncover insights from customer and transactional data that drive acquisition, engagement, and retention across Sotheby’s global audience. The successful candidate will transform data into clear, compelling narratives that inform marketing strategy and deepen client relationships. The CRM Analyst will be the go-to partner for customer insight and analytics within the Growth Marketing team. You will own a diverse set of analyses and dashboards across email, CRM, CDP, and customer journey data — helping shape personalization, segmentation, and lifecycle marketing initiatives. You’ll use your technical expertise in SQL, Snowflake, Tableau, Segment CDP, and Adobe Analytics to connect raw data to meaningful marketing outcomes. This includes measuring campaign performance, designing A/B tests, building segmentation frameworks, and visualizing trends to guide strategic decisions.