CRM Consultant

• Facilitate workshops with clients to understand their needs, requirements and objectives
• Translate client requirements into detailed functional specifications, technical specifications and CRM solutions
• Identify solutions in our application based on the customers complex business process, issues and needs
• Lead the implementation of CRM systems, including configuration, integration, and data migration
• Configure the CRM system to meet their needs
• Act as a constant bridge between project stakeholders and internal teams
• Act as a product expert and guide all stakeholders to the correct solutions
• Follow up with customers, communicate potential future standards and benefits
• Prioritize activities to meet the requirements

• Analytical and customer centric mindset
• Communication skills in French and English
• Structured and organised
• Ability to lead several projects and activities
• Flexible approach, willing to wear multiple hats if needed
• 2 years or plus in functional consultancy or relevant experience, consulting background is a plus
• Strong analytic skills, background in functional analysis required
• Experience with CRM or ERP implementations
• Ability to think strategically (big picture) and tactically in regards to project planning, scoping, budgeting, and quality
• Demonstrated ability to estimate project efforts and manage client expectations
• Understanding and appreciation of processes/procedures and governance required to lead projects
• Ability to manage tight timelines, limited resources and still deliver on time and within scope.

consulting background is a plus

• High flexibility—hybrid work is part of our DNA
• State-of-the-art offices where teamwork is the norm
• International growth opportunities and internal mobility
• A competitive salary package and a referral program
• Engaging events: team lunches, after-work gatherings, sports activities, and trips
• Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development