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Dare to dream big at efficy. Here, your ambition has a home, and we put people at the heart of every success story! efficy offers a complete portfolio of products that help organizations connect, grow, and thrive. Since 2005, our teams have been transforming customer data into valuable insights for over 300,000 users across 63 countries. We’re growing in our BU Enterprise market and looking for a CRM consultant fluent in Dutch to join our international Consulting team. You’ll conduct functional analysis and, if applicable, test and maintain the IT applications in order to meet the needs of the customer. Your team can’t wait to welcome you!
Job Responsibility:
Participate in functional workshops with the customer in order to clarify their needs and prepare a functional spec to be shared with the customer and the technical team for implementation
Prepare audits with the customers on what is already implemented and their daily use in order to help them simplify or adhere to their users
Set up representative tests and prepare and coordinate the production in order to provide the end user with applications that offer a high degree of reliability
Draw up functional documentation regarding the customized applications in order to establish a proper basis to simplify adjustments to the applications in the future
Formulate possible adjustment or improvement proposals in order to meet the set quality standards in the future
Stay informed about product and R&D updates, assess their operational impact, and contribute to the continuous improvement of the service
Requirements:
Strong technical understanding of CRM platforms in an enterprise environment (250+ users)
Experience in testing, deployment coordination, and application maintenance for high reliability
Solid ability to create clear and structured functional specifications
Fluent in Dutch and English
Analytical mindset with a focus on identifying improvements and proposing optimizations
Excellent communication and presentation skills with strong customer‑facing capabilities
Good knowledge of the IT application lifecycle, including production support, with strong teamwork skills across consulting and technical teams
Strong problem‑solving abilities, high attention to quality standards