CRM Campaign Manager

• Coordinating with multiple cross-functional teams in a fast-paced environment, often in remote setting
• Lead direct marketing campaigns end-to-end to T-Mobile base customers through relevant channels
• Builds campaign & communication plans including workback schedule to support the strategic goal provided by the business partner
• Drives campaign execution planning including: channel plan, test & learning plan, campaign forecast, resource support plans and key achievement results to deploy on-time
• Partners with multiple internal and external functional teams to drive the initiative forward, provide status updates, ensure results are met, provide impact assessments and recommendations and/or adjust schedule and plan as needs of the business shift
• Ensures on time preparation of plan as well as consistency and accuracy of KPIs, reach, timing, and messaging
• Directly lead key elements of assigned campaigns including CARE/NRP review & approval
• confirming list delivery with audience team
• QA/UAT of creative
• achievement management
• deployment reporting
• channel performance reporting
• retrospectives & insights
• Function as single point of contact for the campaign on behalf of campaign & channel management including ability to represent channel recommendations, basic channel capabilities and summarize back to channel team if there are requests for new capabilities
• Develop and coordinate the execution of specific campaign programs including performance tracking and the identification of gap-closing measures to drive future marketing decisions and campaign optimization
• Supervise the execution of specific campaign programs including performance tracking and the identification of gap-closing measures
• Identify and recommend improvements for the intake and execution process within CRM, and across the broader organization
• Communicate timely campaign/program progress and success, reports to internal team members and management
• Facilitates retrospectives across teams and identifies takeaways for future standard methodologies

• Bachelor's Degree Business or related field
• 2+ years Project Management experience
• 2+ years Experience in managing CRM campaigns on vendor or client side
• 2+ years Wireless cable or subscriber based industry experience managing or developing CRM programs
• Experiences in relations management with external vendors and agencies
• Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis
• CRM
• Project Management
• Analytics
• Presentations
• Communication
• Relationship Management
• Branding
• Analysis
• Customer Relationship Management (CRM)
• At least 18 years of age
• Legally authorized to work in the United States

• Relationship Management
• Branding
• Analysis
• Customer Relationship Management (CRM)

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs