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CRM Business Analyst

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Amaris Consulting

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Location:
Belgium , Brussels

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Amaris Consulting is looking for a curious and motivated Business Analyst to join our team in Brussels as part of the VIE program. You’ll play a key role in bridging business needs with technical teams, leveraging your CRM experience to contribute to impactful digital transformation projects across sectors such as banking, insurance, and the public domain.

Job Responsibility:

  • Gather, analyze, and formalize business and functional requirements, particularly around CRM-related processes
  • Act as a bridge between business stakeholders and technical teams to ensure CRM solutions meet business needs
  • Translate business requirements into functional specifications or user stories for development teams
  • Support the analysis and optimization of customer journeys, sales, or service processes within CRM environments
  • Participate in testing phases, including test case definition and User Acceptance Testing (UAT)
  • Collaborate with cross-functional teams to ensure alignment between business expectations and delivered solutions
  • Maintain clear documentation and ensure traceability across requirements and deliverables
  • Gain hands-on exposure to Agile/Scrum methodologies and actively participate in sprint ceremonies

Requirements:

  • Eligible for the VIE program and willing to relocate to Brussels
  • Master’s degree in Business, Information Systems, Engineering, or a related field
  • Initial experience (internship or first role) working with Salesforce or another CRM solution (Dynamics, HubSpot, Zoho, etc.)
  • Strong interest in digital transformation, CRM systems, and business process improvement
  • Basic understanding of functional analysis, user stories, and Agile ways of working
  • Strong communication and stakeholder management skills, with the ability to interact with both business and technical teams
  • Speak English and French fluently (both written and spoken) – mandatory
What we offer:
  • The opportunity to lead impactful, high-visibility projects in a fast-growing consulting environment
  • Access to advanced technical trainings, certifications, and a network of senior experts
  • A multicultural, international work environment with over 60 countries represented
  • A clear and personalized career path with evolution toward architecture, management, or expert roles
  • A culture that encourages initiative, autonomy, and innovation

Additional Information:

Job Posted:
January 06, 2026

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