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CRM Business Analyst

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Amaris Consulting

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Location:
Belgium , Brussels

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're looking for an experienced CRM Business Analyst to join our team in Brussels under a permanent contract. In this role, you will take ownership of CRM projects, drive functional analysis, and ensure solutions meet business needs across sales, marketing, and customer service processes in sectors like banking, insurance, and the public domain.

Job Responsibility:

  • Lead the gathering, analysis, and documentation of business and functional requirements for CRM systems, including Salesforce or equivalent
  • Translate complex business needs into functional specifications, user stories, and process flows for technical teams
  • Collaborate closely with business stakeholders to optimize customer journeys and CRM-related processes
  • Support configuration, testing, and user acceptance testing (UAT) of CRM solutions
  • Ensure traceability between business requirements, functional specifications, and delivered solutions
  • Drive workshops and functional design sessions with cross-functional teams
  • Mentor junior analysts and contribute to knowledge sharing within the team
  • Work within Agile/Scrum frameworks, actively participating in sprint planning, reviews, and retrospectives
  • Contribute to the delivery of high-quality, scalable, and user-focused CRM solutions

Requirements:

  • 5–8 years of experience in business analysis, functional analysis, or CRM-related roles
  • Strong experience with Salesforce or another CRM solution (Dynamics 365, HubSpot, Zoho, etc.)
  • Solid understanding of business processes, customer journeys, and functional design in CRM contexts
  • Proven experience writing functional specifications, process documentation, and user stories
  • Strong analytical, problem-solving, and communication skills to engage both business and technical teams
  • Experience working in Agile environments and collaborating with cross-functional teams
  • Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or a related field
  • Fluent in English - mandatory and either French or Dutch (both written and spoken)
What we offer:
  • The opportunity to lead impactful, high-visibility projects in a fast-growing consulting environment
  • Access to advanced technical trainings, certifications, and a network of senior experts
  • A multicultural, international work environment with over 60 countries represented
  • A clear and personalized career path with evolution toward architecture, management, or expert roles
  • A culture that encourages initiative, autonomy, and innovation

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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