CRM Business Analyst Job at Amaris Consulting (Brussels)

CRM Business Analyst

Amaris Consulting is looking for a curious and motivated Business Analyst to joi...

Location

Belgium , Brussels

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Eligible for the VIE program and willing to relocate to Brussels
Master’s degree in Business, Information Systems, Engineering, or a related field
Initial experience (internship or first role) working with Salesforce or another CRM solution (Dynamics, HubSpot, Zoho, etc.)
Strong interest in digital transformation, CRM systems, and business process improvement
Basic understanding of functional analysis, user stories, and Agile ways of working
Strong communication and stakeholder management skills, with the ability to interact with both business and technical teams
Speak English and French fluently (both written and spoken) – mandatory

Job Responsibility

Gather, analyze, and formalize business and functional requirements, particularly around CRM-related processes
Act as a bridge between business stakeholders and technical teams to ensure CRM solutions meet business needs
Translate business requirements into functional specifications or user stories for development teams
Support the analysis and optimization of customer journeys, sales, or service processes within CRM environments
Participate in testing phases, including test case definition and User Acceptance Testing (UAT)
Collaborate with cross-functional teams to ensure alignment between business expectations and delivered solutions
Maintain clear documentation and ensure traceability across requirements and deliverables
Gain hands-on exposure to Agile/Scrum methodologies and actively participate in sprint ceremonies

What we offer

The opportunity to lead impactful, high-visibility projects in a fast-growing consulting environment
Access to advanced technical trainings, certifications, and a network of senior experts
A multicultural, international work environment with over 60 countries represented
A clear and personalized career path with evolution toward architecture, management, or expert roles
A culture that encourages initiative, autonomy, and innovation

Senior Business Analyst / IT Business Partner (CRM)

Join a key role at the intersection of business and technology, where you will a...

Location

Salary:

Not provided

Cyclad Sp. z o.o.

Expiration Date

Until further notice

Requirements

Strong experience as a Senior Business Analyst or IT Business Partner
Proven background working with CRM systems (Salesforce or similar)
Experience in application lifecycle management and BAU service ownership
Excellent stakeholder management skills, including senior leadership
Experience managing vendors and external partners
Knowledge of cloud and integration environments (Azure preferred)
Understanding of enterprise architecture, security, and compliance
Availability to work within UK & Ireland business hours

Job Responsibility

Act as a trusted advisor to Sales, Trade, and Commercial stakeholders
Translate business needs into technology solutions and roadmaps
Provide guidance on risks, dependencies, and investment decisions
Identify opportunities to simplify systems and improve operational efficiency
Take end-to-end ownership of CRM platforms (administration, configuration, releases)
Manage change requests, enhancements, defects, and UAT processes
Ensure data quality, integrity, and system stability
Oversee lifecycle of business-critical applications supporting commercial operations
Ensure system stability, vendor performance, and service continuity
Maintain compliance with architecture, security, and governance standards

What we offer

Opportunity to combine Business Analysis and IT Business Partnering
Strategic, high-impact role within commercial and sales domains
Work in an international environment
Exposure to modern CRM, cloud, and AI solutions
Fully remote setup with collaboration across global teams

Fulltime

Business Analyst (CRM and Martech Systems)

We are seeking a seasoned Functional Architect / Business Analyst to lead the mi...

Location

United States , Philadelphia

Salary:

110000.00 - 125000.00 USD / Year

Cella

Expiration Date

Until further notice

Requirements

Professional Services Expertise: Non-negotiable background in Legal or Professional Services required
CRM Specifics: 5+ years of CRM experience with a strong preference for InterAction and/or DealCloud. Experience with Salesforce or Dynamics is acceptable only if paired with deep Professional Services expertise
Analytical Mindset: An inquisitive "problem-solver" who doesn't just move data, but asks how processes can be improved to support the firm's digital transformation
Communication Style: An "over-communicator" capable of summarizing complex technical hurdles into concise business wins for executive stakeholders
Education & Experience: Bachelor's degree and 7+ years of BA experience (familiarity with BABOK preferred)

Job Responsibility

Functional Lead & SME: Serve as the primary subject matter expert during migration workshops with external UK-based vendors, ensuring business requirements are accurately captured and configured
Strategic Process Re-engineering: Map and optimize high-volume business processes-such as 150+ annual events and 500+ mailers-to thrive within the new cloud ecosystem
Integration Management: Facilitate the seamless integration of the CRM with adjacent platforms, including ERM, Marketing Automation, and Experience Management, as well as internal Finance/Billing systems
Liaison & Collaboration: Bridge the gap between Marketing's strategic goals and the Firm's Information Governance (Privacy/Security) and IT data strategies
System Evolution: Post-migration, graduate to the System Administrator role, owning platform enhancements and developing meaningful, partner-facing dashboards that drive actionable intelligence

What we offer

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan

Fulltime

Business Analyst CRM & Advisory EU

The CRM & Advisory team are responsible for developing, improving and maintainin...

Location

Germany , Berlin

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Knowledge of Investment Advisory and previous experience of 2 to 6 years as a BA
Degree in IT, engineering, or banking/finance/economics
Strong analytical, problem-solving and communication skills
Strong practical understanding of software development lifecycles
Strong written and spoken English language skills

Job Responsibility

Analyze defects and new requirements by liaising directly with clients, including conducting client workshops to explain/demo a solution or collect requirements
Contribute to the evaluation of possible scenarios and recommend best business and IT solutions
Support testing cycles, particularly System Integration Testing, to validate performance and functionality through the definition and execution of test cases
Support the process flow of the team
Learn about a broad range of business topics and technologies

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Senior Business Analyst – CRM

DefineX is a next-generation consulting house and venture builder, helping finan...

Location

Turkey , İstanbul

Salary:

Not provided

DefineX

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or related fields
3–8 years of experience in business analysis within the finance/banking domain
Experience in CRM platforms (Siebel experience preferred
Salesforce, MS Dynamics, SAP CRM also relevant)
Hands-on experience in requirement gathering, process analysis, and functional documentation
Experience with Jira for requirement and task management
Strong analytical thinking, problem-solving skills, and ability to quickly adapt to project processes
Excellent communication skills to build relationships with stakeholders and act as the single point of contact
Team player with a proactive mindset, able to work remotely and manage priorities effectively
Willingness to travel occasionally for client visits

Job Responsibility

Work on a CRM development project in the banking sector
Maintain direct communication with the client to understand priorities and ensure alignment with their planning
Analyze client requests submitted via Jira and perform detailed impact analysis
Collaborate with the development team to evaluate analyzed requests and ensure smooth delivery
Prepare required delivery documentation within the sprint scope
Track committed sprint items to ensure timely and clean delivery
Communicate in English with the client and participate in occasional on-site visits to Riyadh
Adapt to an agile methodology

What we offer

Growth and Development: Be part of a growing global team of professionals with training and support to help you grow
Every DefineXer has a Growth Coach to accelerate their growth through feedback
Independence and Ownership: Blur in creative and challenging business and technology transformation projects
Time Off: 20 vacation days per annum
We love to Give Back: You will get certain hours a year to volunteer and organize office volunteer programs with local NGOs
Health and Wellness: Competitive private health and life insurance coverage

Fulltime

Sr. SAP SD/LE & CRM Business Process Analyst

The Sr. SAP SD Business Process Analyst will analyze, define, and develop the or...

Location

United States , San Diego

Salary:

98060.00 - 151008.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor's degree in a quantitative field such as Business, Mathematics, Engineering, or Computer Science or equivalent experience
5+ years of SAP ERP Module consulting, development, delivery, and operation experience, with a focus on manufacturing, heavy machinery, or logistics
5+ years of hands-on SAP SD functional experience, including pricing, order processing, ATP (Available-to-Promise), billing, and logistics execution
2+ years of ABAP programming and program delivery experience for enhancements and custom developments
Experience with SAP S/4HANA Migration from ECC, with an understanding of new SD functionalities In S/4HANA
Hands-on experience in Microsoft Dynamics 365 CRM for customer relationship management, sales automation, and integration with SAP SD
Experience in Business Process Re-engineering within the manufacturing or logistics sector
Good communication skills - Oral and Written
Occasional travel may be required

Job Responsibility

Analyze, define, and develop the organization's sales and distribution (SD) business processes within SAP ERP and CRM systems (Microsoft Dynamics 365)
Assess requirements for Internal business processes, ensuring compatibility with manufacturing, supply chain, and logistics operations while aligning with organizational strategic goals
Implement new processes, evaluate existing ones, and recommend optimal solutions and improvements
Partner with business process owners and management on strategic initiatives
Utilize quantitative analysis methodology to perform data, cost-benefit, and process measurement analysis
Research industry trends for applying process improvement techniques and best practices
Develop, implement, and maintain SAP SD, LE (Logistics Execution), MM (Materials Management), and related systems, including Microsoft Dynamics 365 CRM
Configure functions and workflow to facilitate ERP integration with other applications
Define requirements, scope, and objectives and translating into ERP solutions
Collaborate with IT/business teams, external consultants, end users and other stakeholders

Fulltime

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

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CRM Business Analyst

Job Description

Job Responsibility

Requirements

What we offer

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