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To face our next challenges, the Product Marketing team is looking for a CRM Lifecycle Manager to strengthen our lifecycle, engagement across our B2B activities. You will be responsible for optimizing customer journeys across our B2B lifecycle, from onboarding to long-term retention and engagement. Your mission is to improve product adoption, engagement, and retention while ensuring a seamless, high-quality experience for all partners. This role is ideal for someone who enjoys blending strategy, operational execution, data analysis, creativity, and cross-team collaboration in a fast-moving environment.
Job Responsibility:
Design, build, and optimize multichannel customer journeys across the B2B lifecycle
Contribute to the definition of CRM strategies that drive activation, conversion, engagement, and retention
Identify key moments in the customer journey and propose high-impact initiatives
Integrate CRM touchpoints into the product experience in collaboration with Product teams
Build automated workflows and lifecycle programs from scratch (email, SMS, WhatsApp, etc.)
Execute one-shot campaigns targeting specific communication needs
Define targeting and segmentation to deliver the right message at the right time
Ensure smooth, scalable execution of CRM processes
Maintain high quality and attention to detail across all communications
Monitor performance of journeys and campaigns
Conduct A/B tests and continuously optimize lifecycle programs
Identify friction points across the B2B funnel
Produce actionable insights to improve customer satisfaction, conversion, and retention
Use data tools and SQL (or similar) to support analysis and segmentation
Produce engaging, drag and drop based communications across channels
Adapt messaging to different lifecycle stages and audiences
Ability to personalize content using dynamic variables and scripting (e.g., Liquid)
Work closely with Product, Data, Design, Operations, Sales & Partnerships, and Brand teams
Gather business insights to improve CRM initiatives
Contribute to building scalable CRM strategies across multiple markets
Requirements:
Master’s degree (Business, Marketing or equivalent)
Strong interest in B2B environments and digital products
Experience or strong motivation in CRM, lifecycle marketing, or growth
Fluency in French and English required (Spanish is a plus)
Experience with CRM or marketing automation tools (Braze, Brevo, HubSpot, Salesforce Marketing Cloud, etc.)
Comfortable working with data (Excel, SQL, BI tools or similar)
What we offer:
A monthly allowance defined by Business France
a healthy breakfast offered every Friday, as well as partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers)
A health insurance plan, April, for hassle-free management of your healthcare expenses, with 100% reimbursement
we also cover 100% of your round-trip transportation costs
Papernest covers 100% of your luggage fees (up to 150kg)