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CRM B2B Lifecycle Manager

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papernest

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Location:
Spain , Barcelona

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

To face our next challenges, the Product Marketing team is looking for a CRM Lifecycle Manager to strengthen our lifecycle, engagement across our B2B activities. You will be responsible for optimizing customer journeys across our B2B lifecycle, from onboarding to long-term retention and engagement. Your mission is to improve product adoption, engagement, and retention while ensuring a seamless, high-quality experience for all partners. This role is ideal for someone who enjoys blending strategy, operational execution, data analysis, creativity, and cross-team collaboration in a fast-moving environment.

Job Responsibility:

  • Design, build, and optimize multichannel customer journeys across the B2B lifecycle
  • Contribute to the definition of CRM strategies that drive activation, conversion, engagement, and retention
  • Identify key moments in the customer journey and propose high-impact initiatives
  • Integrate CRM touchpoints into the product experience in collaboration with Product teams
  • Build automated workflows and lifecycle programs from scratch (email, SMS, WhatsApp, etc.)
  • Execute one-shot campaigns targeting specific communication needs
  • Define targeting and segmentation to deliver the right message at the right time
  • Ensure smooth, scalable execution of CRM processes
  • Maintain high quality and attention to detail across all communications
  • Monitor performance of journeys and campaigns
  • Conduct A/B tests and continuously optimize lifecycle programs
  • Identify friction points across the B2B funnel
  • Produce actionable insights to improve customer satisfaction, conversion, and retention
  • Use data tools and SQL (or similar) to support analysis and segmentation
  • Produce engaging, drag and drop based communications across channels
  • Adapt messaging to different lifecycle stages and audiences
  • Ability to personalize content using dynamic variables and scripting (e.g., Liquid)
  • Work closely with Product, Data, Design, Operations, Sales & Partnerships, and Brand teams
  • Gather business insights to improve CRM initiatives
  • Contribute to building scalable CRM strategies across multiple markets

Requirements:

  • Master’s degree (Business, Marketing or equivalent)
  • Strong interest in B2B environments and digital products
  • Experience or strong motivation in CRM, lifecycle marketing, or growth
  • Fluency in French and English required (Spanish is a plus)
  • Experience with CRM or marketing automation tools (Braze, Brevo, HubSpot, Salesforce Marketing Cloud, etc.)
  • Comfortable working with data (Excel, SQL, BI tools or similar)
What we offer:
  • A monthly allowance defined by Business France
  • a healthy breakfast offered every Friday, as well as partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers)
  • A health insurance plan, April, for hassle-free management of your healthcare expenses, with 100% reimbursement
  • we also cover 100% of your round-trip transportation costs
  • Papernest covers 100% of your luggage fees (up to 150kg)
  • 2 days of home office per week

Additional Information:

Job Posted:
April 12, 2026

Work Type:
Hybrid work
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