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City Plumbing Logo City Plumbing · -

CRM And Marketing Manager

United Kingdom, Basildon · Job Posted June 30, 2026
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Job Description

We are actively seeking a highly motivated, dynamic, and results-driven CRM and Marketing Manager to become an integral part of our expanding team. You'll be in charge of developing and implementing our entire CRM and marketing game plan. This role focuses on warmly welcoming new customers, making sure our current customers feel loved, and building lasting loyalty every step of the way.

Job Responsibility

  • Develop and execute data-driven CRM strategies to enhance the customer lifecycle and increase sales/profits
  • Manage and maintain our CRM platform and work with our Sales and Digital teams to drive performance
  • Own our customer-facing Marketing campaigns to support our promotional activity and new product launches
  • Work with our Finance team to improve our customer segmentation to deliver personalised and targeted Marketing and CRM activity
  • Track, analyse, and report on KPIs related to our Marketing and CRM initiatives, to continually drive improvement in these areas
  • Train and support our colleagues to use our CRM platform effectively

Requirements

  • A great positive attitude
  • Teamwork
  • Creative Ideas

What we offer

  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme, we look out for each other
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion so everyone can be their true self
  • And more!
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