CRM and ERP Systems Specialist

• Provide technical leadership, governance and oversight on the design, implementation and support of the following SAP modules and processes: FI – Finance
• CO – Controlling
• TR – Treasury
• SD – Sales and Distribution
• MM – Materials Management
• PM – Plant Maintenance
• PS – Project Systems
• HR – Human Resources
• Provide expert support to all business units where SAP and other CRM/ERP systems are concerned
• Facilitate the integration of SAP with other CRM and ERP platforms within the organisation
• Define new solutions and execution plans of ICT projects in collaboration with all stakeholders
• Monitor service delivery performance for CRM/ERP systems, including incident resolution, request fulfilment, SLA adherence, and escalation management with internal teams and external service providers
• Provide support for functional and user acceptance testing, evaluation, and configuration of new application releases and rollout of new systems
• Engage with stakeholders to identify system requirements, and lead efforts for new system enhancements and/or features, as well as maintain existing system functionality and performance
• Work with business unit executives and service providers to introduce required ERP/CRM application functionalities within the company
• Provide and/or coordinate training for CRM/ERP systems to all business units
• Manage CAPEX and OPEX where required
• Contribute to the periodic ICT budget definition process
• Produce and update documentation regarding CRM/ERP Systems
• configuration, processes, change requests, functionality tests, and training manuals
• Produce and maintain technical documentation for existing and new SAP modules, related systems and processes
• Provide support to the Administration, Finance and Control unit for month closure activities
• Assist and coordinate data migration activities where applicable, taking into consideration each country’s local needs
• Support user access, role management, and authorisation processes for CRM/ERP platforms in line with internal control, audit, and segregation of duties requirements
• Collaborate closely with central teams during all project phases, with end-to-end responsibility from design to support for the localisation of CRM/ERP systems implemented in South Africa and other countries within the Digital Satellite’s responsibility, where required by fiscal and/or legal requirements
• Support master data governance and data quality improvement initiatives across CRM/ERP systems, ensuring accuracy, consistency, and alignment with business processes

• Bachelor's Degree in Business Science, Business Informatics, or a similar related field
• Fluent in English, other languages (Italian) are a plus
• 8–10 years’ experience supporting SAP ERP modules, and related enterprise business applications, preferably in a multinational environment
• In-depth knowledge of the following SAP modules and the business processes supported: Finance: General Ledger
• Finance: Accounts Payable
• Finance: Accounts Receivable
• Finance: Asset Management
• Financial Supply Chain Management
• FSCM: Cash Management
• FSCM: Treasury and Risk Management
• Project Systems
• Planning and Control
• Plant Maintenance
• Procurement
• Inventory Management: Logistics
• Sales and Distribution
• Good knowledge of finance and accounting
• Knowledge of ERP/CRM reporting, dashboards, data extraction, and analytics tools used to support business decision-making
• Understanding of data privacy, records retention, and compliance requirements applicable to enterprise systems, including POPIA where relevant
• Possess project management skills including scoping, business requirements drafting and review, budgeting and time management
• Good knowledge of ITIL service delivery framework
• Good knowledge of the Sarbanes-Oxley Act (SOX) for compliance
• Good knowledge of best practice data migration processes from one system or release lifecycle to another
• Finance business processes and competence (connecting the use of the ERP system with business processes)
• Master data definition and maintenance, including materials, vendors, customers, bank master data, and related records
• Excellent leadership skills, communication skills, interpersonal skills, and writing skills
• Excellent critical thinking skills
• Determined and results-oriented attitude
• Excellent capacity to work in an organised and planned manner in a fast-paced environment
• Good verbal and non-verbal communication skills
• Good technical writing skills
• Passionate about ERP/CRM domain, and renewable energy
• Passionate about digital solutions, artificial intelligence, and agile methodologies

other languages (Italian) are a plus

• Competitive salary
• meal allowance
• performance-based bonus
• funded training
• career growth and job rotation