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CRM Analyst

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Randstad

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Location:
United Kingdom , Maidenhead

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

14.49 GBP / Hour
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Job Description:

Customer Portal & CRM Operations: Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records. Track completed and incomplete registrations while reviewing analytics to understand platform uptake. Triage customer issues and support customer service and e-solutions teams. Assist with operations such as sample loading, inventory checks, and target list validation. Salesforce Effectiveness (SFE): Track and report on Sales Team performance to support the SFE Manager. Lead training for new starters on digital tools, including PowerBI dashboards and healthcare insight platforms. Organize quarterly segmentation reports and categorize data to help shape analytics. Proactively identify and communicate performance trends to management.

Job Responsibility:

  • Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records
  • Track completed and incomplete registrations while reviewing analytics to understand platform uptake
  • Triage customer issues and support customer service and e-solutions teams
  • Assist with operations such as sample loading, inventory checks, and target list validation
  • Track and report on Sales Team performance to support the SFE Manager
  • Lead training for new starters on digital tools, including PowerBI dashboards and healthcare insight platforms
  • Organize quarterly segmentation reports and categorize data to help shape analytics
  • Proactively identify and communicate performance trends to management

Requirements:

  • Proficiency in Excel/spreadsheets
  • Experience in Customer Service
  • High attention to detail
  • Ability to work to strict deadlines
  • Logical thinking and problem-solving skills
  • Confidence in analyzing data
  • Effective communication skills in fluent English

Nice to have:

Experience with CRM platforms

Additional Information:

Job Posted:
May 12, 2026

Expiration:
June 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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