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CRM Analyst

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Social Value Portal Ltd

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Location:
United Kingdom , Swindon

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Category:
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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

At Neptune, growth doesn't happen by accident. It's considered and engineered. We're looking for a commercially minded Marketing Analyst / CRM Analyst to help us do exactly that-turn data into decisions, and decisions into measurable growth. This isn't a reporting role. You won't be buried in dashboards. Instead, you'll work at the heart of our marketing team-identifying opportunities, designing experiments, and helping us understand what really drives customer behaviour across both eCommerce and physical stores. If you're someone who likes asking 'what if?' and proving it with data, you'll fit right in. This role is based at our stunning Support Office in Swindon, Wiltshire, full-time, 40 hours per week (Monday-Friday) with some hybrid working.

Job Responsibility:

  • Partner with marketing channel leads (paid search, paid social, CRM) to identify and unlock performance improvement opportunities
  • analyse campaign performance across the funnel to understand drivers of acquisition, conversion, and customer value
  • deliver clear, actionable insights that improve marketing efficiency and drive customer growth
  • design and evaluate experiments (including incrementality tests) to measure and optimise marketing impact
  • build and refine customer segmentation and audience strategies to improve targeting and engagement
  • analyse customer lifecycle behaviour to identify opportunities to increase retention, frequency, and lifetime value
  • use SQL and Python/R to interrogate data, investigate anomalies, and develop models that support optimisation and decision-making.

Requirements:

  • Strong SQL skills
  • experience using Python or R to analyse large datasets
  • familiarity with modern cloud platforms (GCP, Snowflake or Databricks)
  • solid grounding in experimentation and measurement including statistical testing, incrementality, and attribution modelling
  • ability to translate analysis into clear, actionable insight
  • experience analysing marketing performance across paid media and CRM, ideally within retail or eCommerce
  • understanding of lifecycle metrics like retention, frequency, and lifetime value.
What we offer:
  • Generous Holiday Allowance
  • Life Assurance
  • Company sick pay
  • Purchased Annual Leave Scheme
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Generous new item and outlet discounts
  • Discounted gym membership
  • Competitive salary
  • Perkbox: Wellbeing Hub and Retail Discounts Portal
  • Your birthday day off
  • Day off if you become a Grandparent
  • Two paid volunteer days a year
  • A week off to celebrate a life event
  • Refer a friend scheme
  • Long service holiday allowance increase
  • Training Workshops.

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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