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Robert Half Logo Robert Half · IT - Administration

CRM Administrator

United States, Jacksonville · Job Posted March 19, 2026
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Job Description

We are seeking a detail‑oriented and solutions‑driven CRM Administrator to manage, optimize, and support our organization’s customer relationship management platform. This role is ideal for someone with any CRM experience who enjoys improving workflows, driving data accuracy, supporting users, and ensuring the CRM operates smoothly across Sales, Marketing, and Operations.

Job Responsibility

  • Administer, configure, and maintain the company CRM (HubSpot, Salesforce, Dynamics, Zoho, or similar)
  • Manage user accounts, permissions, profiles, roles, and security settings
  • Build, update, and optimize dashboards, reports, workflows, automations, and fields
  • Maintain data integrity through regular audits, cleanup, deduplication, and quality controls
  • Partner with Sales, Marketing, Customer Success, and Leadership to understand CRM needs and implement improvements
  • Create and maintain documentation: processes, naming conventions, best practices, and change logs
  • Support system integrations, API connections, third‑party tools, and new feature rollouts
  • Provide training, technical support, and troubleshooting for CRM users
  • Assist with CRM roadmap initiatives, upgrades, and enhancements
  • Track system performance and recommend improvements aligned to business goals

Requirements

  • 2–5+ years of hands‑on CRM administration (any platform welcome: HubSpot, Salesforce, Dynamics, Zoho, Copper, SugarCRM, etc.)
  • Experience with workflow automation, custom objects/fields, reporting, pipelines, and data governance
  • Strong analytical and problem‑solving skills with an ability to translate business needs into CRM solutions
  • Excellent communication skills and a user‑friendly approach to training and support
  • Highly organized with strong attention to detail and a continuous improvement mindset

Nice to have

  • Familiarity with integrations, middleware, APIs, and connectors (Zapier, Workato, Make, etc.)
  • Experience supporting Sales/Marketing/Customer Success teams
  • Exposure to lead routing, lifecycle stages, campaign attribution, or sales operations
  • CRM certifications (HubSpot, Salesforce Admin, Dynamics Power Platform, etc.)
  • Basic understanding of SQL, Excel, or data modeling

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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