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Robert Half Logo Robert Half · IT - Administration

Crm Administrator / Crm Techno-Functional Analyst

United States, Omaha Employment contract 125000.00 - 130000.00 USD / Year · Job Posted May 16, 2026
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Job Description

Our GROWING client is seeking a CRM Administrator / CRM Techno-Functional Analyst for a full-time, permanent FTE supporting as an Administrator a highly customized CRM environment & be a long-term part of a team investing in its systems and ownership. This CRM Systems Administrator / Analyst will play a key role in the ongoing support, administration, configuration, & optimization of a cloud-based CRM platform, helping support a strategic roadmap CRM-to-ERP integration with Oracle NetSuite. Microsoft Dynamics CRM, HubSpot, or similar CRM tools is relevant. Join a company investing in a business-critical CRM platform and Support current operations, contributing to future system improvements & integration.

Job Responsibility

  • Administer, configure, and support a highly customized CRM platform
  • Support internal users with day-to-day CRM issues & break/fix tickets
  • Troubleshoot issues and collaborate with stakeholders on solutions
  • Test updates and changes in a sandbox environment
  • Maintain CRM configuration settings and ongoing enhancements
  • Manage pricing data & master data
  • Partner closely with internal sales teams to provide support and issue resolution
  • Document processes, configurations, and support activities thoroughly
  • Assist with future integration efforts between CRM and Oracle NetSuite ERP
  • Support workflow-driven processes involving quotes, orders, and invoices

Requirements

  • Administer, configure, and support a highly customized CRM platform
  • Support internal users with day-to-day CRM issues & break/fix tickets
  • Troubleshoot issues and collaborate with stakeholders on solutions
  • Test updates and changes in a sandbox environment
  • Maintain CRM configuration settings and ongoing enhancements
  • Manage pricing data & master data
  • Partner closely with internal sales teams to provide support and issue resolution
  • Document processes, configurations, and support activities thoroughly
  • Assist with future integration efforts between CRM and Oracle NetSuite ERP
  • Support workflow-driven processes involving quotes, orders, and invoices
  • Experience in CRM administration, CRM business analysis, or sales systems support
  • Exposure to ERP integration projects, especially Oracle NetSuite
  • Comfortable with both technical & business-facing roles
  • Administering, configuring, or supporting ERP, CRM, or comparable complex business systems
  • Gather and interpret business requirements and translate them into practical system configurations or enhancements
  • Working knowledge of configuration management practices, testing approaches, and change control
  • Familiarity with client-side scripting, API development
  • Experience supporting internal users in a role that requires both technical troubleshooting and business-facing
  • Understanding of workflow-driven processes such as pricing, quotes, sales orders, invoices, or related operational transactions
  • Exposure to integration work involving Oracle NetSuite, Salesforce, Microsoft Dynamics, HubSpot, or similar

What we offer

  • bonus
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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