CRM Account Manager

• Build & launch personalised customer experiences globally for category-specific products and features on eBay by creating and executing CRM campaigns
• Development of high-quality creative assets (briefs, feedback rounds), including working cross-functionally with Creative teams (internal/agencies), Legal, Privacy & Customer Service teams
• Supporting audience segmentation and targeting efforts in partnership with the Team Lead, as well as Analytics, Database Marketing (DBM), and Product Marketing teams
• Ensuring seamless execution & launch of customer-facing campaigns as owner of operational execution, including working cross-functionally with Campaign Planning & Operations Teams on building, experimentation and deployment of marketing campaigns
• Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests
• Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed
• Adopt an innovate-and-iterate mindset to support data-driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimization of campaigns based on learnings
• Collaborate cross-functionally and across locations with globally-dispersed team members and external partners to deliver campaigns and share-out results

• 3+ years of experience in digital marketing, preferably within CRM and owned channels (emails, onsite, push notifications, in-app messaging, etc)
• University degree in a relevant area is a plus
• Past experience or a working understanding of e-commerce, marketplaces, and online retail marketing is required
• Demonstrated passion or past experience within one/multiple eBay categories such as Fashion, Collectibles, Trading Cards or Motors is a significant plus
• Customer-centric and hands-on individual, with demonstrated ability to manage performance against established KPIs
• Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
• Project management experience with strong sense of accountability
• notable organisational skills, attention to detail, and ability to plan and prioritise
• Ability to build relationships and collaborate across all levels, functions and locations
• Fluency in both German and English is required

Demonstrated passion or past experience within one/multiple eBay categories such as Fashion, Collectibles, Trading Cards or Motors

• Flexible hybrid working policy (2 days at the office, depending on location)
• Company pension scheme
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket
• Stay happy and healthy with a contribution to your health through the OpenUp platform
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities