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CRM Account Manager

Germany, Berlin · Job Posted January 18, 2026
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Job Description

We are looking for a Campaign Manager to create and execute customer-facing (CRM) campaigns to support eBay’s strategic, focus categories globally. You will drive these launches across all of eBay’s flagship owned channels (email, push notifications, homepage, in-app messaging, etc.) and eBay’s Global Markets. This role will require adopting a customer-centric approach while working cross-functionally to develop, implement, and track the performance of marketing campaigns. The Campaign Manager will support work towards eBay Marketing KPIs and Business Strategies.

Job Responsibility

  • Build & launch personalised customer experiences globally for category-specific products and features on eBay by creating and executing CRM campaigns
  • Development of high-quality creative assets (briefs, feedback rounds), including working cross-functionally with Creative teams (internal/agencies), Legal, Privacy & Customer Service teams
  • Supporting audience segmentation and targeting efforts in partnership with the Team Lead, as well as Analytics, Database Marketing (DBM), and Product Marketing teams
  • Ensuring seamless execution & launch of customer-facing campaigns as owner of operational execution, including working cross-functionally with Campaign Planning & Operations Teams on building, experimentation and deployment of marketing campaigns
  • Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests
  • Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed
  • Adopt an innovate-and-iterate mindset to support data-driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimization of campaigns based on learnings
  • Collaborate cross-functionally and across locations with globally-dispersed team members and external partners to deliver campaigns and share-out results

Requirements

  • 3+ years of experience in digital marketing, preferably within CRM and owned channels (emails, onsite, push notifications, in-app messaging, etc)
  • University degree in a relevant area is a plus
  • Past experience or a working understanding of e-commerce, marketplaces, and online retail marketing is required
  • Demonstrated passion or past experience within one/multiple eBay categories such as Fashion, Collectibles, Trading Cards or Motors is a significant plus
  • Customer-centric and hands-on individual, with demonstrated ability to manage performance against established KPIs
  • Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
  • Project management experience with strong sense of accountability
  • notable organisational skills, attention to detail, and ability to plan and prioritise
  • Ability to build relationships and collaborate across all levels, functions and locations
  • Fluency in both German and English is required

Nice to have

Demonstrated passion or past experience within one/multiple eBay categories such as Fashion, Collectibles, Trading Cards or Motors

What we offer

  • Flexible hybrid working policy (2 days at the office, depending on location)
  • Company pension scheme
  • Lease bike options / JobRad and 25% subsidy for the Deutschlandticket
  • Stay happy and healthy with a contribution to your health through the OpenUp platform
  • €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport
  • Future Bens - Exclusive access to sustainable, healthy products at attractive deals
  • Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

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