Critical Ticket Ownership And Validation Manager Analyst, Robert Bosch Sp. z o.o.

Robert Bosch Sp. z o.o.

Location:
Poland, Łódź

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

Job Responsibility:

Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements
Tracking and Escalating critical IT incidents according to the defined Service Levels
Escalation function for O7 Process - IT Emergency
Coordinating activities with IT teams and/or external support teams to complete the incident resolution
Validating priority of critical incidents by assessing business impact
Approve all emergency changes
Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)

Requirements:

Very good Polish, English and German (written and spoken)
ITSM knowledge (ITIL / COBIT certification would be an advantage)
Excellent oral and written communication skills
Analytical and critical thinking
Effective team player and leader who can work independently when necessary
Ability to handle and perform in stressful situations
Business oriented attitude
Experience in a global, multicultural environment will be a plus

Nice to have:

ITIL / COBIT certification
Experience in a global, multicultural environment

What we offer:

Bosch’s culture of innovation and digital transformation
Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Number of benefits for families (for instance summer camps for kids)
Non-working day on the 31st of December

Additional Information:

Job Posted:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Critical Ticket Ownership And Validation Manager Analyst