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Robert Bosch Sp. z o.o. Logo Robert Bosch Sp. z o.o. · IT - Administration

Critical Ticket Ownership And Validation Manager Analyst

Poland, Łódź Employment contract · Job Posted September 18, 2025
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Job Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

Job Responsibility

  • Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements
  • Tracking and Escalating critical IT incidents according to the defined Service Levels
  • Escalation function for O7 Process - IT Emergency
  • Coordinating activities with IT teams and/or external support teams to complete the incident resolution
  • Validating priority of critical incidents by assessing business impact
  • Approve all emergency changes
  • Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)

Requirements

  • Very good Polish, English and German (written and spoken)
  • ITSM knowledge (ITIL / COBIT certification would be an advantage)
  • Excellent oral and written communication skills
  • Analytical and critical thinking
  • Effective team player and leader who can work independently when necessary
  • Ability to handle and perform in stressful situations
  • Business oriented attitude
  • Experience in a global, multicultural environment will be a plus

Nice to have

  • ITIL / COBIT certification
  • Experience in a global, multicultural environment

What we offer

  • Bosch’s culture of innovation and digital transformation
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • Ongoing development opportunities in a multinational environment
  • Broad access to professional trainings (incl. language courses), conferences and webinars
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Number of benefits for families (for instance summer camps for kids)
  • Non-working day on the 31st of December
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