Critical Facilities Technician

• Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels
• Perform daily operational readings of all mechanical and electrical equipment and conduct limited maintenance tasks to ensure the smooth operation of the data center
• Monitor, resolve, and update all assigned service tickets using a ticketing system, including trouble tickets and customer installations of electrical and physical equipment
• Ensure the safety of the environment and occupants by adhering to all safety procedures and proactively identifying and resolving issues
• Permit and monitor contract vendors, escorting and periodically checking their work to ensure all rules and operating procedures are followed

• Strong attention to detail and the ability to understand and follow documented, process-driven safety codes and procedures
• Excellent organization and prioritization skills to manage time and work efficiently and on time with minimal supervision
• Proven ability to multi-task and manage multiple ticket queues and work tasks that can change throughout the day
• Customer service mentality and a dedication and desire to learn and grow your career within Iron Mountain
• Experience in a critical operations environment and/or data center experience is preferred, but not required

Experience in a critical operations environment and/or data center experience

• Competitive Total Rewards supporting your career at Iron Mountain, family, personal wellness, and wellbeing
• Unleash Your Potential with abundant opportunities for personal and professional growth
• Global Connectivity and a supportive, inclusive environment where your voice and unique contributions are valued
• Opportunities for overtime work will be available