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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Responsibility:
People Management - Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Equipment and Systems Operations - Serve as an operations specialist one or more major area of operations
Oversee and coach team with the inspection of critical environment-related facility equipment
Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests
Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions
Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs)
Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items
Equipment and Systems Maintenance - Guide, oversee, and perform various types of maintenance and repairs
Serve as a subject matter expert for one type of equipment
Have a hands-on understanding of how equipment works within disciplines
Provide and/or assign team to provide necessary escort to third-party contractors
Take part in getting third-party work underway
Advises junior colleagues on inspection and supervision issues
Provides consultation to lower-level colleagues in troubleshooting
Critical Environment Culture - Understands, follows, ensures, and coaches team on safety and security requirements
Proactively ensures safety and security requirements are followed
Maintain safe working conditions and escalate immediately when unsafe working conditions are observed
Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives
Participates in required meetings, trainings, and necessary handoffs
Other - Embody our culture and values
Requirements:
High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
OR equivalent experience
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Nice to have:
High School Diploma, GED, or equivalent AND 6+ years mission critical services experience
OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience
OR equivalent experience
1+ year(s) of people management experience
1+ year(s) of experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field