Critical Environment Technician

• Maintain the critical infrastructure that keeps our Datacenters up and running
• Coordinate with supplier/vendors
• Recognize safe versus unsafe work environment
• Have a hands-on understanding of how critical environment equipment works
• Perform various types of maintenance
• Respond to onsite incidents while coordinating with other critical facilities professionals
• Use telemetry and other platforms to monitor equipment performance and operations
• Understands, follows, and ensures safety and security requirements
• Recognizes safe versus unsafe working conditions and responds accordingly
• Escalates immediately when unsafe working conditions are observed
• Participates in required meetings, trainings, and necessary handoffs
• Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives
• Prepares and submits required reports
• Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
• Documents completed work using approved tools and procedural templates
• Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments
• Analyzes findings from reports and documents observations
• Performs various types of maintenance and repairs following procedures
• Communicates and/or escalates maintenance activities per established process and procedure
• Prioritizes maintenance activities
• Documents tasks or issues during maintenance activities
• Performs maintenance tasks and repairs that can be performed with minimal oversight
• Follows recommended maintenance schedules
• Oversees maintenance tasks within a single discipline or area of expertise
• Maintains all systems and equipment in a safe and professional manner
• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers
• Takes part in getting third-party work underway
• Ensures work performed by suppliers/vendors is performed to scope
• Identifies and recommends procedure corrections
• Coordinates and schedules supplier/vendor on-site activities
• Reviews and completes appropriate work orders to support approval of vendor supplier field service reports or invoices
• Processes method statement of work (MSOW) documents
• Coordinates activities and associated schedules with contractors
• Performs inspections of equipment in a facility
• Participates in testing and commissioning activities
• Documents issues found in troubleshooting process
• Ensures equipment and system settings are consistent with established parameters and designs
• Determines when troubleshooting efforts are deemed adequate
• Has a hands-on understanding of how equipment works
• Provides consultation to less experienced colleagues with troubleshooting systems and problems
• May lead efforts to troubleshoot issues and identify root causes
• Works on advanced tasks independently
• Serves as a subject matter expert in critical environments-related systems
• Possesses an understanding of and operates equipment and systems within a set discipline
• Operates all systems and equipment in a safe and professional manner
• Inspects and supervises critical environment-related facility equipment
• Understands critical system alarms for single discipline(s) of equipment
• Performs various inspections and validations of equipment performance
• Monitors the performance from central monitoring locations
• Escalates per applicable policies and standards
• Utilizes telemetry, control systems, and other platforms to monitor site status
• Uses technical expertise, prior experience, and device analytics to recognize trends
• Advises less experienced colleagues on issues found while monitoring applicable CE systems
• Performs all monitoring equipment repair, replacement, and maintenance work
• Utilizes internal computerized maintenance management system (CMMS)
• Tracks hours for performed tasks within applicable task management systems
• Adds required data, documents, logs changes, and upkeeps procedures
• Properly signals spare equipment and parts utilization within maintenance work orders
• Safety and quickly responds to and leads an onsite incident response team
• Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items
• Identifies and contacts/engages appropriate parties to mitigate incidents
• Develops new or follows preexisting emergency operating procedures (EOPs)
• Directly provides emergency monitoring response to irregular or malfunctioning conditions

• High School Diploma, GED, or equivalent.
• Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with valid passport.

Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education OR High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience.

• Base pay range of USD $23.17 - $36.49 per hour for the role across the U.S.
• For specific work locations within the San Francisco Bay area and New York City metropolitan area, base pay range is USD $31.20 - $40.63 per hour
• Certain roles may be eligible for benefits and other compensation