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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Critical Environment Technician - Night Shift

Brazil, Campinas · Job Posted June 15, 2026
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Job Description

As a Critical Environment Technician (CET) - Night Shift in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Job Responsibility

  • Maintain the critical infrastructure that keeps our Datacenters up and running
  • Coordinate with supplier/vendors
  • Recognize safe versus unsafe work environment
  • Have a hands-on understanding of how critical environment equipment works
  • Perform various types of maintenance
  • Respond to onsite incidents
  • Coordinate with other critical facilities professionals
  • Use telemetry and other platforms to monitor equipment performance and operations
  • Understands, follows, and ensures safety and security requirements
  • Documents issues found in troubleshooting process
  • Ensures equipment and system settings are consistent with established parameters and designs
  • Determines when troubleshooting efforts are deemed adequate
  • Provides consultation to less experienced colleagues with troubleshooting
  • Recognizes and proactively addresses security incidents
  • Prepares and submits required reports
  • Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
  • Documents completed work
  • Provides necessary escort to third-party contractors
  • Processes method statement of work (MSOW) documents
  • Performs various types of maintenance and repairs
  • Inspects and supervises critical environment-related facility equipment
  • Understands critical system alarms
  • Performs various inspections and validations of equipment performance
  • Monitors the performance from central monitoring locations
  • Escalates per applicable policies and standards
  • Responds to and leads an onsite incident response team

Requirements

  • High School Diploma, GED, or equivalent
  • 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
  • Ability to speak, write and understand fluent English
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

  • Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience
  • High School Diploma, GED, or equivalent AND 3+ years mission critical services experience
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