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Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Microsoft Critical Environment Technician Manager (CETM) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.
Job Responsibility:
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Equipment and Systems Operations: Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently
Oversee and coach team with the inspection of critical environment-related facility equipment
Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests
Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions
Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs)
Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items
Equipment and Systems Maintenance: Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs
Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting
Have a hands-on understanding of how equipment works within disciplines they have been trained
Provide and/or assign team to provide necessary escort to third-party contractors, sub-contractors, vendors, and service providers
Take part in getting third-party work underway
Advises junior colleagues on inspection and supervision issues
Provides consultation to lower-level colleagues in troubleshooting systems and problems
Critical Environment Culture: Understands, follows, ensures, and coaches team on safety and security requirements
Proactively ensures safety and security requirements are followed and met
Maintain safe working conditions and escalate immediately when unsafe working conditions are observed
Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives
Participates in required meetings, trainings, and necessary handoffs
Security: Understand, follow, and always ensure secure operations
Work activities occur in a high security, high compliance environment subject to customer regulations
Multiple support functions will require constant transitioning between secure and non-secure work areas
Complies with strict security and data management procedures and policies
Completes all required security training, escorts uncleared vendors or IT support on-premises, and appropriately takes action and alerts others to security concerns and/or incidents
Other: Embody our culture and values
Requirements:
High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
Active U.S. Government Top Secret Security Clearance
Verification of U.S. citizenship
Ability to pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 6+ years mission critical services experience OR equivalent experience
1+ year(s) people management experience
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field