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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Critical Environment Technician Manager

United States, Fayetteville 75400.00 - 167900.00 USD / Year · Job Posted February 01, 2026
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Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Technician Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Job Responsibility

  • People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
  • Equipment and Systems Operations: Serve as an operations specialist
  • Oversee and coach team with the inspection of critical environment-related facility equipment
  • Monitor performance of maintenance and operations
  • Utilize internal computerized maintenance management system (CMMS)
  • Safely and quickly respond to and lead an onsite incident response team
  • Enhances, develops new, or follows preexisting emergency operating procedures (EOPs)
  • Gathers necessary information and creates incident timelines/data
  • Equipment and Systems Maintenance: Guide, oversee, and perform various types of maintenance and repairs
  • Serve as a subject matter expert for one type of equipment
  • Have a hands-on understanding of how equipment works
  • Provide and/or assign team to provide necessary escort to third-party contractors
  • Take part in getting third-party work underway
  • Advises other colleagues on inspection and supervision issues
  • Provides consultation to lower-level colleagues
  • Critical Environment Culture: Understands, follows, ensures, and coaches team on safety and security requirements
  • Proactively ensures safety and security requirements are followed
  • Maintain safe working conditions
  • Assesses and identifies appropriate resources and equipment
  • Participates in required meetings, trainings, and necessary handoffs
  • Other: Embody our culture and values

Requirements

  • High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • 1+ year(s) people management experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Nice to have

  • High School Diploma, GED, or equivalent AND 6+ years mission critical services experience
  • Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience
  • 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
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  • People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
  • Equipment and Systems Operations: Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently
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  • Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms
  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders
  • Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs
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  • Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends
  • Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms
  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders
  • Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs
  • Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents
  • Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition
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  • Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise
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  • Know each individual's capabilities and aspirations
  • Invest in the growth of others
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  • Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.
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Until further notice
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  • High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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  • People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture
  • Embody our values
  • Practice our leadership principles. Coach - Define team objectives and outcomes
  • Enable success across boundaries
  • Help the team adapt and learn. Care - Attract and retain great people
  • Know each individual’s capabilities and aspirations
  • Invest in the growth of others.
  • Equipment and Systems Operations: Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently.
  • Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
  • Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms.
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