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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Technician Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Equipment and Systems Operations: Serve as an operations specialist
Oversee and coach team with the inspection of critical environment-related facility equipment
Monitor performance of maintenance and operations
Utilize internal computerized maintenance management system (CMMS)
Safely and quickly respond to and lead an onsite incident response team
Enhances, develops new, or follows preexisting emergency operating procedures (EOPs)
Gathers necessary information and creates incident timelines/data
Equipment and Systems Maintenance: Guide, oversee, and perform various types of maintenance and repairs
Serve as a subject matter expert for one type of equipment
Have a hands-on understanding of how equipment works
Provide and/or assign team to provide necessary escort to third-party contractors
Take part in getting third-party work underway
Advises other colleagues on inspection and supervision issues
Provides consultation to lower-level colleagues
Critical Environment Culture: Understands, follows, ensures, and coaches team on safety and security requirements
Proactively ensures safety and security requirements are followed
Maintain safe working conditions
Assesses and identifies appropriate resources and equipment
Participates in required meetings, trainings, and necessary handoffs
Other: Embody our culture and values
Requirements:
High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
1+ year(s) people management experience
Ability to meet Microsoft, customer and/or government security screening requirements
Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Nice to have:
High School Diploma, GED, or equivalent AND 6+ years mission critical services experience
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field