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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Responsibility:
People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring
Equipment and Systems Operations: Serve as an operations specialist in one or more major area of operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently
Oversee and coach team with the inspection of critical environment-related facility equipment
Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets
Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions
Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs)
Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following an abnormal condition
Equipment and Systems Maintenance: Guide, oversee, and perform various types of maintenance and repairs following MOPs and SOPs
Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting
Have a hands-on understanding of how equipment works within disciplines they have been trained
Provide and/or assign team to provide necessary escort to third-party contractors
Coordinate and schedule supplier/vendor on-site activities
Take part in getting third-party work underway
Advise junior colleagues on inspection and supervision issues
Provide consultation to lower-level colleagues in troubleshooting systems and problems
Critical Environment Culture: Understands, follows, ensures, and coaches team on safety and security requirements
Proactively ensures safety and security requirements are followed and met
Maintain safe working conditions and escalate immediately when unsafe working conditions are observed
Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives
Participates in required meetings, trainings, and necessary handoffs
Other: Embody our culture and values
Requirements:
High School Diploma, GED, or equivalent AND experience mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
Previous people/team management within the same or similar environment
Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Nice to have:
High School Diploma, GED, or equivalent AND extensive mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND extensive years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
Strong people management experience
Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field