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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Critical Environment Ops Technician

United States, Santa Clara 23.17 - 36.49 USD / Hour · Job Posted February 13, 2026
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Job Description

As a Critical Environment Technician in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Job Responsibility

  • Understands, follows, and ensures safety and security requirements and business processes and procedures are met
  • Recognizes safe versus unsafe working conditions and responds accordingly
  • Escalates immediately when unsafe working conditions are observed
  • Participates in required meetings, trainings, and necessary handoffs
  • Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives
  • Prepares and submits required reports
  • Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
  • Documents completed work
  • Completes and provides coaching to support less experienced technicians
  • Analyzes findings from reports and documents observations
  • Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs
  • Communicates and/or escalates maintenance activities per established process and procedure
  • Prioritizes maintenance activities
  • Documents tasks or issues during maintenance activities
  • Follows recommended maintenance schedules
  • Oversees maintenance tasks within a single discipline or area of expertise
  • Maintains all systems and equipment in a safe and professional manner
  • Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site
  • Takes part in getting third-party work underway
  • Ensures work performed by suppliers/vendors is performed to scope
  • Recognizes circumstances when to stop supplier/vendor work
  • Coordinates per appropriate LOR applicable to preventative and/or corrective maintenance
  • Identifies and recommends procedure corrections
  • Coordinates and schedules supplier/vendor on-site activities
  • Reviews and completes appropriate work orders
  • Processes method statement of work (MSOW) documents
  • Coordinates activities and associated schedules with contractors
  • Performs inspections of equipment in a facility
  • Participates in testing and commissioning activities
  • Documents issues found in troubleshooting process
  • Ensures equipment and system settings are consistent with established parameters and designs
  • Determines when troubleshooting efforts are deemed adequate
  • Has a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot to a subsystem level
  • Provides consultation to less experienced colleagues
  • May lead efforts to troubleshoot issues and identify root causes
  • Works on advanced tasks (e.g., vendor contact, escalations) independently
  • Serves as a subject matter expert in critical environments-related systems
  • Possesses an understanding of and operates equipment and systems within a set discipline (e.g., electrical, mechanical, controls)
  • Operates all systems and equipment in a safe and professional manner
  • Inspects and supervises critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions
  • Understands critical system alarms for single discipline(s) of equipment
  • Recognizes circumstances where execution would be considered safe to proceed
  • Performs various inspections and validations of equipment performance
  • Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment
  • Escalates per applicable policies and standards
  • Utilizes telemetry, control systems, and other platforms to monitor site status
  • Uses technical expertise, prior experience, and device analytics to recognize trends with equipment behavior
  • Advises less experienced colleagues on issues found while monitoring applicable CE systems
  • Performs all monitoring equipment repair, replacement, and maintenance work
  • Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work
  • Tracks hours for performed tasks within applicable task management systems
  • Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports
  • Properly signals spare equipment and parts utilization within maintenance work orders
  • Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations
  • Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required
  • Identifies and contacts/engages appropriate parties to mitigate incidents as they occur
  • Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents
  • Directly provides emergency monitoring response to irregular or malfunctioning conditions

Requirements

  • High School Diploma, GED, or equivalent
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
  • Verification of citizenship due to citizenship-based legal restrictions
  • Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education OR High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience

Nice to have

  • Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education
  • 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)

What we offer

  • Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
  • Additional benefits and pay information available via provided link
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